topic Re: Sorry it looks like your tv isn't available right now in Apps / Account

Sorry it looks like your tv isn't available right now

WilsonWoodlands — Sun, 19 Feb 2023 08:22:04 GMT

Heys guys hoping you can help. Often when I ask Google Assistant to turn on my tv, Google responds with "sorry, it looks like the Family Room TV is not available right now" . I confirm that the TV and Google Home are on the same WIFI account, tv is plugged in, no updates required on my tv or devices. This happens about every other day. It's pretty frustrating and making me think I should go back to Amazon Alexa

Re: Sorry it looks like your tv isn't available right now

Jake — Thu, 23 Feb 2023 19:11:07 GMT

Hey there,

I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Sorry it looks like your tv isn't available right now

WilsonWoodlands — Mon, 27 Feb 2023 03:07:46 GMT

Thank you for following up Jake. The article you shared seems to focus on issues with a device recognizing the initial command. When I say "Hey Google" the device responds and recognizes my request but says "sorry the Family Room TV is not available right now". It has no trouble with other actions (weather updates, playing music, etc). I also have the same issue with other TV's in my home. I have two brand new Phillips 4k Android TVs and an older, RCA television connected via Chromecast. I've confirmed that all televisions + my devices are on the same network, plugged in with no updates required.

Any help you can provide would be greatly appreciated.

Re: Sorry it looks like your tv isn't available right now

Princesss — Thu, 23 Mar 2023 20:27:42 GMT

Hi WilsonWoodlands,

Thanks for clarifying. Let's make sure that all the TVs are connected to the same Wi-Fi network and within range from the router and the Google Nest speakers. Also, it would be best to reboot your router for a few minutes to refresh its network settings and avoid the congestion on your network.

Let us know how it goes.

Best,

Princess

Re: Sorry it looks like your tv isn't available right now

Juni — Tue, 28 Mar 2023 02:49:37 GMT

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Sorry it looks like your tv isn't available right now

Bwozniak — Tue, 28 Mar 2023 19:10:19 GMT

I've had something similar happen. I have a TV in the bedroom that is a FireTV but I use a chromecast for it. I had a power surge the other night and since then, the command "Okay Google, turn off the Bedroom TV" doesn't work and just says "The Bedroom TV is unavailable at this time, please try again later." It was working fine before the surge. I also tried resetting the chromecast but still does not work.

I also have a living room tv that is a Phillips with a built in chromecast. But that shows as unavailable in the Google Home App and also says it's unavailable with voice commands

Re: Sorry it looks like your tv isn't available right now

Juni — Wed, 29 Mar 2023 02:56:43 GMT

Hi Bwozniak,

Thanks for reaching out. To confirm, have you tried the steps above provided by Princess?

Cheers,

Juni

Re: Sorry it looks like your tv isn't available right now

Bwozniak — Wed, 29 Mar 2023 12:03:51 GMT

Yes I have. Have also factory reset the chromecast, unplugged for 10 minutes and restarted numerous times without luck

Re: Sorry it looks like your tv isn't available right now

Princesss — Tue, 04 Apr 2023 16:14:06 GMT

Hi Bwozniak,

Thanks for trying the steps. Do you happen to remember when and where did you purchase your Google Nest speaker device so we can check your warranty options?

Best,

Princess

Re: Sorry it looks like your tv isn't available right now

Bwozniak — Tue, 04 Apr 2023 16:18:45 GMT

I bought the Nest directly from the Google Store. However, it is on all devices where both the Bedroom TV (Chromecast Connected) and the Living Room TV (Chromecast Built in Phillips) do not work.

Is there just a setting I am missing to get these to work?

Re: Sorry it looks like your tv isn't available right now

Princesss — Thu, 06 Apr 2023 16:50:51 GMT

Hi Bwozniak,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,
Princess

Re: Sorry it looks like your tv isn't available right now

Juni — Tue, 11 Apr 2023 02:31:53 GMT

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Thanks,

Juni

Re: Sorry it looks like your tv isn't available right now

Juni — Fri, 14 Apr 2023 02:54:06 GMT

Hi Bwozniak,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.

Regards,

Juni

Re: Sorry it looks like your tv isn't available right now

Princesss — Tue, 18 Apr 2023 14:57:47 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess