topic Re: Need to unsubscribe from Nest Home Report emails in Apps / Account

Need to unsubscribe from Nest Home Report emails

hasanhilmi — Thu, 23 Mar 2023 13:28:27 GMT

I want to unsubscribe to the Nest Home Report emails. They were setup when I lived in a previous apartment and have a different phone number. But without access to the 2FA number, it seems like I can't unsubscribe.

Re: Need to unsubscribe from Nest Home Report emails

MplsCustomer — Thu, 23 Mar 2023 16:56:07 GMT

@hasanhilmi

Can you change the phone number on your Google account?

https://support.google.com/accounts/answer/3463280?hl=en&co=GENIE.Platform%3DDesktop

Re: Need to unsubscribe from Nest Home Report emails

hasanhilmi — Thu, 23 Mar 2023 17:13:27 GMT

Unfortunately I signed into Nest using a Microsoft email address (@live.com) so I can't change my phone number in the Nest system.

Re: Need to unsubscribe from Nest Home Report emails

MplsCustomer — Thu, 23 Mar 2023 17:16:17 GMT

@hasanhilmi

Perhaps this will help:

https://support.microsoft.com/en-us/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4

Re: Need to unsubscribe from Nest Home Report emails

hasanhilmi — Thu, 30 Mar 2023 13:01:01 GMT

That doesn't work either. It's the phone number on my nest account that needs changing not my Microsoft account.

Re: Need to unsubscribe from Nest Home Report emails

Juni — Fri, 21 Apr 2023 02:42:22 GMT

Hi folks,

Appreciate the help here, MplsCustomer.

Hasanhilmi, thanks for reaching out. If you can't access your phone number or your email where we sent the verification code to follow the steps below.

Contact your phone or email service provider’s support for help regaining access to your phone number or email account. For instance, if you can’t remember your email account’s password, you should be able to reset the password on your email provider’s website and then access your email account to view the email we sent to you.
If you can’t regain access to your phone number or email after contacting their support, you’ll have to factory reset your Nest products, and then add them to a new account. Note: You’ll have to re-invite people to share access to your home in your new account, and you’ll lose any video history and device settings information.

Factory reset Nest camera and doorbell
Factory reset Nest thermostat
Factory reset Protect
Factory reset Nest Guard
Factory reset Nest Detect
Factory reset Nest × Yale Lock
If you have issues adding a Nest product to your account, refer to troubleshooting steps in the Google Nest help center.

Check out this link for more information.

Thanks,

Juni

Re: Need to unsubscribe from Nest Home Report emails

Juni — Tue, 25 Apr 2023 00:07:56 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have

Regards,

Juni

Re: Need to unsubscribe from Nest Home Report emails

hasanhilmi — Tue, 25 Apr 2023 12:48:35 GMT

Why would my carrier give me access to my old phone number? It's likely being reused by a new customer.

Google/Nest needs to provide a way to change the 2FA phone number.

I don't have access to reset those devices! I don't live there anymore. I'm sure the new renters are using it now but I still get the emails. Have you even tried this method?