topic Re: Unable to log in to Nest app to set up new device in Apps / Account

Unable to log in to Nest app to set up new device

cugrad99 — Wed, 29 Mar 2023 17:50:57 GMT

I just purchased a Nest Protect Smoke/CO detector. I'm following the instructions to set it up and I have to download/install the Nest app on my phone. Easy enough. When I log in with my Google account I keep getting told unable to log in try again later. This has been going on for about 5 days now. This morning it allowed me to log in, attempt to add my house and once I verified my address it started back over as though I'd never added my house. Now I can't log back in. I have the Google Home app for a smart speaker but I've never had a Nest account to migrate. If I try to add the detector using Google Home it prompts me to log into the Nest app to set up my house. So it's a circle with no end. Anyone have insight before I return this product?

Re: Unable to log in to Nest app to set up new device

MplsCustomer — Thu, 30 Mar 2023 16:44:01 GMT

@cugrad99

Being told to login later sounds odd.

You could try contacting Support starting with this link:

https://support.google.com/googlenest/gethelp

Re: Unable to log in to Nest app to set up new device

jrg167 — Fri, 07 Apr 2023 18:39:33 GMT

As far as I can tell from other posts, Google Home does NOT support Nest Protect.

Re: Unable to log in to Nest app to set up new device

EmersonB — Sat, 08 Apr 2023 22:47:25 GMT

Hi everyone,

@cugrad99, thanks for reaching out here in the Community. Adding your Nest Protect to the Nest app shouldn't be a problem. I would recommend you reinstall your Nest app and if your account is not yet migrated, select the "Sign in with Nest" option on the login page. Just a reminder, the Nest Protect can only connect to the 2.4Ghz bandwidth of the internet. Let us know how it goes.

I appreciate your response, MplsCustomer, jrg167 and MikeClark.

Best,

Emerson

Re: Unable to log in to Nest app to set up new device

EmersonB — Tue, 11 Apr 2023 22:49:25 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

Re: Unable to log in to Nest app to set up new device

EmersonB — Wed, 12 Apr 2023 22:50:40 GMT

Hi everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson