topic Home/ Away registering on the app in Apps / Account

Home/ Away registering on the app

Artymariner — Wed, 05 Apr 2023 09:22:31 GMT

The Home Away activity is not registering. Home and Away is being activated on the app but nothing has shown in the history for around 2 weeks

Re: Home/ Away registering on the app

Princesss — Sat, 08 Apr 2023 21:57:11 GMT

Hi Artymariner,

Thanks for bringing this up.

Have you made any changes from the app before you experienced this? Could you check if there are other home members who might change the routine settings from the Home app?

You might also want to check these settings:

Change which devices start a Home or Away routine

Open the Google Home app .
On the home screen , tap Settings Presence sensing.
Select the devices that you want to use for presence sensing. These devices will help determine if everyone's away or someone's at home.

Enable or disable phone location for presence sensing

When you allow your home to use phone location, home members can choose to let their phones help with presence sensing.

Open the Google Home app .
On the home screen , tap Settings Presence sensing.
Turn 'Allow this home to use phone locations' on or off.

Learn how to use your phone location for better presence sensing.

Turn Location Sharing on or off for your phone

When you turn on Location Sharing for your phone, it will be able to help with presence sensing.

If you haven't already, set your phone's location services to be always on for the Google Home app. For instructions, check with your phone's manufacturer.
Open the Google Home app .
On the home screen , tap Settings Presence sensing.
In the 'Phones' section, find 'You'.
- If this is the first time, tap Turn on location access follow the steps.
- After the first time, tap the switch to turn Location Sharing on or off.

Keep us posted.

Best,

Princess

Re: Home/ Away registering on the app

Princesss — Tue, 11 Apr 2023 21:58:45 GMT

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Home/ Away registering on the app

Princesss — Wed, 12 Apr 2023 21:37:41 GMT

Hello Artymariner,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess