topic Re: Chromecast not connecting in Apps / Account

Chromecast not connecting

KellySa — Wed, 15 Mar 2023 20:39:47 GMT

Chromecast seems to be connected. Yellow light is flashing. Htmi1 on TV shows Google screens average.

I go to google home and try to connect device, it does not give me the chromecast option.

I feel like I have googled and tried to troubleshoot this.

Microphone on, location on, correct WiFi connection, uninstaller home and then reinstalled. Unplugged devices, restarted phone.. I have tried all the obvious things.

Is there something wrong with chromecast/ google home?

Please help me troubleshoot.

Re: Chromecast not connecting

AnnaLaird — Thu, 16 Mar 2023 05:37:12 GMT

Sorry l cant help you as l have the same problem. I have tried absolutely everything to try & reset.
It was working previously.
Very much a pain as we can't watch anything.
Best of luck to you.

Re: Chromecast not connecting

Jeran — Wed, 29 Mar 2023 20:49:36 GMT

Hey there KellySa,

I apologize for the late response, and thank you for being patient! You mentioned that your Chromecast's LED light was flashing yellow; is that correct? There is no error code for a flashing yellow light, but there is for a flashing orange light:

If there’s a pulsing orange LED light on your Chromecast device and a black TV screen, try the first step below and check if it resolves the issue. If it doesn't, move on to the next steps:

Unplug your Chromecast from the power source, wait about one minute, and then plug it back in.
Power off your TV.
Plug your Chromecast into another TV.
Perform a factory reset.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Chromecast not connecting

Jeran — Wed, 29 Mar 2023 20:58:15 GMT

Hey there AnnaLaird,

If your situation is similar to KellySa's, what color is the LED light on the Chromecast device? Regardless, go ahead and follow the steps listed in this article to see if they help. If not, then also go ahead and try these steps as well.

I look forward to hearing from you.

Best regards,

Jeran

Re: Chromecast not connecting

Princesss — Tue, 04 Apr 2023 14:19:24 GMT

Hey there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

Re: Chromecast not connecting

Juni — Thu, 06 Apr 2023 03:34:48 GMT

Hi Dianahemes,

Thanks for the help here.

Regards,

Juni