topic Re: Lights Randomly Turning Off and On in Apps / Account

Lights Randomly Turning Off and On

TheHales2016 — Tue, 07 Mar 2023 17:11:42 GMT

Hello,

I have multiple lights, that uses their own app to control, that randomly keep turning off and on throughout the day.

I am unsure what is causing this. I have turned off presence sensing and do not have any routines set for a certain time/day.

Could someone please help/suggest what it might be?

Thanks.

Re: Lights Randomly Turning Off and On

PDXretired — Tue, 07 Mar 2023 18:23:30 GMT

Same issue

Re: Lights Randomly Turning Off and On

TheHales2016 — Tue, 14 Mar 2023 12:42:35 GMT

Update: This is still going on. Yesterday it was acting even more weird when we had company over. Google seems to go into "Away" mode, even tho I have turned that feature off and deleted it's history. Does anyone have suggestions on how to fix?

Re: Lights Randomly Turning Off and On

Juni — Sat, 18 Mar 2023 02:50:10 GMT

Hi folks,

Thanks for reaching out — let’s see what’s going on. A few things: when did your issue begin? Were there any recent changes or updates to your setup? What phone are you using (Android or iOS)? Also, what is the Google Home app version installed on your phones?

You can both turn off the location on your phone’s and observe if it will make a difference. Using another phone will also help isolate this.

Regards,

Juni

Re: Lights Randomly Turning Off and On

TheHales2016 — Mon, 20 Mar 2023 20:39:27 GMT

Thank you for reaching out. 😊 Please see below answers to your questions.

When did your issue begin?
- It started around about beginning of February.
Were there any recent changes or updates to your setup?
- I noticed it it was around the time Routine actions were more detailed (including brightness, on/off, and color options).
What phone are you using (Android or iOS)
- iOS
What is the Google Home app version installed on your phones?
- Only my phone has Google Homes. I have the latest version (2.65.105)
You can both turn off the location on your phone’s and observe if it will make a difference. Using another phone will also help isolate this.
- My husband has a new Android phone, if needed. I switched Locations to work only while using app. I'll see if that changes anything.

Thank you.

Re: Lights Randomly Turning Off and On

Juni — Tue, 21 Mar 2023 01:59:02 GMT

Hi there,

Got it, Iĺl keep this open and wait for your update.

Thanks,

Juni

Re: Lights Randomly Turning Off and On

TheHales2016 — Wed, 22 Mar 2023 22:10:25 GMT

Thank you. I have some more info, if it may help.

When I asked google to watch a TV show from Youtube TV, all the lights in the house turned on. So, not sure if it's a location or Routine issue.

Re: Lights Randomly Turning Off and On

Juni — Thu, 23 Mar 2023 03:06:40 GMT

Hi TheHales2016,

Understood, Are you using your Nest speaker or phone’s Google Assistant? What command did you use? Check if your Google Assistant recognized your command. See the steps below:

Open the Google Home app .
At the top right, tap your account.
Tap My Activity .

Thanks,

Juni

Re: Lights Randomly Turning Off and On

Juni — Tue, 28 Mar 2023 02:51:35 GMT

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Lights Randomly Turning Off and On

Juni — Wed, 29 Mar 2023 03:04:55 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

Re: Lights Randomly Turning Off and On

TheHales2016 — Wed, 29 Mar 2023 11:57:05 GMT

Sorry I went out for vacation. Came back and the thremostat turned off due to inactivity. But, I use the Nest speakers.

Re: Lights Randomly Turning Off and On

TheHales2016 — Wed, 29 Mar 2023 11:58:45 GMT

Verified that the Google thermostat shows off for presence sensing. Still having issue of the lights turning off and on...

Re: Lights Randomly Turning Off and On

Juni — Thu, 30 Mar 2023 02:58:24 GMT

Hi TheHales2016,

Got it. Try to unlink and relink your lights and observe if it will make a difference.

Regards,

Juni

Re: Lights Randomly Turning Off and On

TheHales2016 — Thu, 30 Mar 2023 20:57:41 GMT

Did you want me to unlink all 24 lights?

Re: Lights Randomly Turning Off and On

TheHales2016 — Fri, 31 Mar 2023 13:01:13 GMT

Update: It's turning the TVs on and off as well. Starting to think it's a Routine issue... It's randomly triggering my Home and Away Routines whenever I tell google an action.

Re: Lights Randomly Turning Off and On

Juni — Wed, 05 Apr 2023 02:48:46 GMT

Hi TheHales2016,

Understood. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Juni

Re: Lights Randomly Turning Off and On

TheHales2016 — Wed, 05 Apr 2023 20:57:23 GMT

Ok, done. TY.

Re: Lights Randomly Turning Off and On

Juni — Thu, 06 Apr 2023 03:23:10 GMT

Hi TheHales2016,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

PDXretired, We just want to follow up if you are still experiencing issues with the routine feature? Please let us know so that we can assist you further.

Thanks,

Juni

Re: Lights Randomly Turning Off and On

TheHales2016 — Thu, 06 Apr 2023 20:21:32 GMT

Ok, TY. I'll keep an eye out out for the email. Not sure what PDX is. But, I'm still having issues.

Re: Lights Randomly Turning Off and On

Juni — Tue, 11 Apr 2023 03:10:35 GMT

Hi TheHales2016,

PDXretired is another user who posted in this thread and I was just asking him if he needed further help. Also, It seems like our support team already sent an email. Please continue the conversation there, as this thread will be locked after 24 hours.

Regards,

Juni.