topic Re: Can’t enter my nest account as I changed my phone number in Apps / Account

Can’t enter my nest account as I changed my phone number

Virtual_Sanoja — Tue, 28 Mar 2023 01:58:30 GMT

I changed my phone number and could not reconfigure data of my new phone on the previous phone. Is there any other method for me to change the phone number registered so I can get access back to my cameras? I had not migrated to google yet so everything is still with Nest account. Please help!

Re: Can’t enter my nest account as I changed my phone number

EmersonB — Sat, 08 Apr 2023 22:44:19 GMT

Hi everyone,

@Virtual_Sanoja, thanks for reaching out here in the Community. To confirm, are you having trouble signing in your same email address to your app with your new phone? or is the one time pin being sent to your old phone and you don't have another option to check it? What app are you using to sign in your account to control your Nest Camera? Looking forward to your response.

I appreciate the help, MikeClark.

Best,

Emerson

Re: Can’t enter my nest account as I changed my phone number

Virtual_Sanoja — Sat, 08 Apr 2023 23:15:26 GMT

Hi Emerson, the pin is being sent to my previous phone number which is not activated any more. I am still using the nest app I never migrated to Google and I cannot migrate now that I don’t have access to inside my account. What options do I have that do not contemplate registering again from scratch every single camera.

Re: Can’t enter my nest account as I changed my phone number

EmersonB — Wed, 12 Apr 2023 22:57:44 GMT

Hey Virtual_Sanoja,

Thanks for getting back to us. You may try contacting your phone or email service provider’s support for help regaining access to your phone number or email account. For instance, if you can’t remember your email account’s password, you should be able to reset the password on your email provider’s website and then access your email account to view the email we sent to you.

If you can’t regain access to your phone number or email after contacting their support, you’ll have to factory reset your Nest products, and then add them to a new account. Note: You’ll have to re-invite people to share access to your home in your new account, and you’ll lose any video history and device settings information.

Thanks,

Emerson

Re: Can’t enter my nest account as I changed my phone number

EmersonB — Tue, 18 Apr 2023 14:32:19 GMT

Hi Virtual_Sanoja,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest account? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Regards,
Emerson

Re: Can’t enter my nest account as I changed my phone number

EmersonB — Wed, 19 Apr 2023 15:59:42 GMT

Hello Virtual_Sanoja,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson