topic Re: Newly Added Matter+Thread Device Not Responding in Apps / Account

Newly Added Matter+Thread Device Not Responding

grey_matter — Wed, 05 Apr 2023 17:35:04 GMT

I have added a new Eve Energy (matter + thread version) using the quick setup. The setup completed successfully, and I can see the device in the Google Home App (preview version). However, the device only shows as "Not responding". I have a thread border router (Nest Hub Max). Any help would be appreciated!

Re: Newly Added Matter+Thread Device Not Responding

grey_matter — Thu, 06 Apr 2023 15:33:53 GMT

After leaving it overnight, I woke up to everything working fine. I guess I just needed a little more patience!

Re: Newly Added Matter+Thread Device Not Responding

LovelyM — Tue, 11 Apr 2023 16:36:25 GMT

Hello grey_matter,

Thanks for visiting the Community forum.

It seems like your Eve Energy is now working well with Google Home. I just want to make sure everything is sorted out on your end. Feel free to inform me if you have other concerns or questions.

Best,
Lovely

Re: Newly Added Matter+Thread Device Not Responding

grey_matter — Tue, 11 Apr 2023 17:53:10 GMT

Thank you Lovely, I can confirm that everything is sorted out and working

Re: Newly Added Matter+Thread Device Not Responding

LovelyM — Tue, 11 Apr 2023 22:40:00 GMT

Hey grey_matter,

I appreciate the update! As everything's been resolved here, I'm going to lock this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread in the Community.

Many thanks,
Lovely