topic Re: Cannot link or unlink Cync (C by GE) in Apps / Account

Cannot link or unlink Cync (C by GE)

RobertDonat — Mon, 11 Oct 2021 18:05:02 GMT

After removing my devices from the Google Home app and setting them up (along with upgrading their firmware) in the Cync (C by GE) app, I cannot link or unlink the Cync service within the Home app. The app crashes many times when trying to enter my username and password. When I can enter my username and password, the app tells me I have no devices set up in Cync.

Re: Cannot link or unlink Cync (C by GE)

GarrettDS — Thu, 14 Oct 2021 21:05:41 GMT

Hey there,

I'm so sorry to hear about the issues you're having when trying to link your device to the Home app. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

Best regards,

Garrett DS

Re: Cannot link or unlink Cync (C by GE)

RobertDonat — Thu, 14 Oct 2021 22:06:39 GMT

Thanks, I will do that.

Re: Cannot link or unlink Cync (C by GE)

GarrettDS — Fri, 15 Oct 2021 16:55:01 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS