topic home.google.com Preview is not showing Video History in Apps / Account

home.google.com Preview is not showing Video History

Marrk — Fri, 14 Apr 2023 17:59:47 GMT

I have full video history subscription on all my cameras, it has been working for over a year. I now see a Preview Icon and I cannot see any Video History for any camera. I have gone into the Nest account, it shows there but not for all cameras and not all cameras show up there anyway. Why did my VIDEO HISTORY go away? I should not be charged for this service. I read the Preview information and understand that you are "Changing / Updating" Google Home features, but why would you not let us stay in a non-Preview mode and keep all features we are paying for? HELP.

Re: home.google.com Preview is not showing Video History

MplsCustomer — Fri, 14 Apr 2023 19:41:32 GMT

@Marrk

Where are you seeing a "Preview Icon"?

The "preview"/beta home.google.com website has only shown live-streaming--with NO history--since it became available in October 2022.

Did you sign up for the "Preview" version of the Google Home app? (We are NOT on the "Preview" version, so I don't know what is happening there.)

Re: home.google.com Preview is not showing Video History

Marrk — Fri, 14 Apr 2023 22:15:00 GMT

Hello MplsCustomer - The icon is in the upper left corner of my home.google.com screen - between the Google Home Logo on the left and the Home Name on the right. "Preview". I'm not sure if I signed up for a beta Preview mode, but I know I was able to see all the cameras video history just about 4 weeks ago. Is there a way to remove me from this Preview Program so I can get all my Video History Functionality back? Thx Mark

Re: home.google.com Preview is not showing Video History

Marrk — Fri, 14 Apr 2023 22:27:19 GMT

And just to Clarify - this is only on my desktop (mac) - I see the Video History on my iphone.

Re: home.google.com Preview is not showing Video History

MplsCustomer — Fri, 14 Apr 2023 23:45:17 GMT

@Marrk

The "preview"/beta home.google.com website is NOT something you sign up for; it is available to all Google Nest customers. And since it became available in October 2022, it has ONLY displayed our cameras' livestreams, and has NEVER shown history.

Are you thinking of the older home.nest.com website, which does display history, but only for cameras and doorbells installed in the Google Nest app? (Google Nest decided that its newer cameras and doorbells released starting in Sept. 2021 would work ony in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.)

Re: home.google.com Preview is not showing Video History

LovelyM — Wed, 26 Apr 2023 17:40:21 GMT

Hello everyone,

I'm grateful for your help, @MplsCustomer.

@Marrk, I want to check if you still need assistance. Let me know and I'd be happy to help you further.

Best,
Lovely

Re: home.google.com Preview is not showing Video History

LovelyM — Sat, 29 Apr 2023 18:46:07 GMT

Hi Marrk,

Checking in — how's it going? Do you still need our help?

Cheers,
Lovely

Re: home.google.com Preview is not showing Video History

Dan_A — Sun, 30 Apr 2023 21:10:51 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan