topic Re: Home app control curtain issue in Apps / Account

Home app control curtain issue

PerryInHK — Wed, 12 Apr 2023 06:26:25 GMT

I have Pixel 4a & 6, both running home app 2.66.1.13.

No idea why only pixel 4a allow to control curtain while Pixel 6 without access. Any suggestion? Tks

Re: Home app control curtain issue

Juni — Tue, 18 Apr 2023 02:45:18 GMT

Hi PerryInHK

Thanks for posting — let’s see what’s going on. A few questions: Did it work before? Is the curtain working on its native app? What steps have you taken so far? Try to relink it to the Google Home app and observe if it will make a difference.

Thanks,

Juni

Re: Home app control curtain issue

PerryInHK — Tue, 18 Apr 2023 07:00:07 GMT

Thanks Juni, seems the new feature push to difference device by batch even running the same app version. My Pixel 6 can control curtain from last Sunday.

Re: Home app control curtain issue

LovelyM — Wed, 19 Apr 2023 21:25:00 GMT

Hello everyone,

Thanks for your help, Juni.

We appreciate you keeping us in the loop, @PerryInHK. We're glad that you're now able to control your smart curtain with your Google Pixel 6 as intended. As this is now resolved, I'll go ahead and lock this thread within the next 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely