topic Why would the moderator lock a thread for a feature request? in Apps / Account

Why would the moderator lock a thread for a feature request?

Bookerdog — Wed, 19 Apr 2023 15:50:41 GMT

Very strange behavior in my opinion by Juni on my post from Monday. He just locked the thread.

https://www.googlenestcommunity.com/t5/Apps-Account/Feature-Request-Allow-Google-Home-to-work-with-Google-Workspace-Accounts/m-p/400986

Why would the moderator do that? This is a community chat forum not a help desk. I didn't open a support ticket, I started a discussion. Perhaps if there were actually a way to start a support ticket, then I would go that route, but as it stands, Google and Nest decided to create a forum.

If you leave threads open, if there ultimately is a resolution of the issue, that can be tacked on to the thread, even years later.

So far, not having the most fun with my Google Home experience I have to say.

Re: Why would the moderator lock a thread for a feature request?

pippip — Sun, 23 Apr 2023 10:13:18 GMT

I have a similar thread locking issue. Initially the same CS Juni said my thread would be locked if they didn't hear from me, but I said I wanted it left open. He replied "We hear you" and it was left open. Four days later CS Dan_A said the thread would be closed in 24 hours if I didn't update. That was sent at 2:56am UK while I was asleep but less than 6 hours later the thread was locked!

I can understand the desire to keep boards tidy and being a CS is sometimes a thankless task, but closing unresloved threads like this is unreasonable

Re: Why would the moderator lock a thread for a feature request?

Juni — Wed, 07 Jun 2023 16:16:51 GMT

Hi folks,

Thanks for reaching out. Sorry for the delay. We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread.

Regards,

Juni

Re: Why would the moderator lock a thread for a feature request?

Juni — Tue, 13 Jun 2023 17:55:13 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Why would the moderator lock a thread for a feature request?

Juni — Wed, 14 Jun 2023 19:48:22 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni