topic Re: Subscription issues in Apps / Account

Subscription issues

Shena — Mon, 17 Apr 2023 18:43:33 GMT

I wasn't sure really what to put this under but, we have the issue that our subscription is under the old nest account and we migrated to the new Google when we added new devices. For a little bit we ended up with 2 subscriptions and we canceled one which was on the new items but the old ones are still under a subscription that I am unable to cancel and have it all under one. Any help is welcome.

Re: Subscription issues

MplsCustomer — Mon, 17 Apr 2023 18:58:17 GMT

@Shena

I'm just another Google Nest customer, and can't tell what your specifics are or why you are unable to cancel one of your subscriptions.

This Google Nest Help topic has information on subscription specifics:

https://support.google.com/googlenest/answer/9681538

You might want to use the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Subscription issues

Jeran — Fri, 21 Apr 2023 17:10:43 GMT

Thank you for helping out on this thread, MplsCustomer!

Hey there Shena,

I'm just checking up on this thread, do you have any more questions or need any additional help?

Best regards,
Jeran

Re: Subscription issues

Jeran — Tue, 25 Apr 2023 16:09:59 GMT

Hey Shena,

Do you have any more questions that we can address?

Thank you,
Jeran

Re: Subscription issues

Jeran — Wed, 26 Apr 2023 16:32:11 GMT

Hello Shena,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran