topic Re: Nest/google doorbell in Apps / Account

Nest/google doorbell

Memaw — Thu, 20 Apr 2023 00:33:47 GMT

My nest doorbell stopped working. I bought a replacement that says Google on it. I cannot add this camera to my home. I even got the old Nest Hello to start working again, and I can’t add that one to my home either. It gives me the error code NC009. That is supposedly a Wi-Fi issue. But, if I create a new home, these cameras connect just fine. I even got the old camera to start working again. What can I do to get these cameras added it to my main home account? I am so frustrated. I have over a dozen nest devices on my main account. Also, I know they are connecting to the Wi-Fi because I’m getting a notification when they connect, just before the app tells me they don’t. I do see that this is a common issue, but I don’t understand what the answer is. Please help me. Thank you in advance. 😩

Re: Nest/google doorbell

MplsCustomer — Thu, 20 Apr 2023 00:56:25 GMT

@Memaw

There are an increasing number of recent posts in this forum from customers getting errors--including the NC009 error--when trying to install or re-install a Google Nest camera or doorbell in an existing Google Nest "home/structure". Apparently, the customer's Google Nest "home/structure" has somehow gotten corrupted on Google Nest's servers, and Google Nest is either unable or unwilling to fix the problem, even though on some posts they've acknowledged the problem.

One solution customers have tried is to install everything in a new Google Nest "home/structure", but that means losing any Nest Aware subscription on the original "home/structure".

Several other customers have resorted to removing ALL of their Google Nest devices from their existing Google Nest "home/structure" and then reinstalling them. It's a pain if you have numerous devices. This somehow resolves whatever corruption has happened to the customer's Google Nest "home/structure" on Google Nest's servers. See this thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cannot-successfully-add-a-replacement-Nest-Hello-doorbell-to-my-Home-config/m-p/399326

Re: Nest/google doorbell

Memaw — Thu, 20 Apr 2023 18:47:51 GMT

I think I knew deep down inside that starting a new home would be the only answer. As far as nest aware, just to alert other people, if you cannot add your new/reinstalled, cameras to the initial home, you will then have to pay for two $12 subscriptions every month. I guess I’ll get to it. Thank you.

Re: Nest/google doorbell

janthadeus — Mon, 24 Apr 2023 22:21:52 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

Re: Nest/google doorbell

Juni — Fri, 28 Apr 2023 00:28:19 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Nest/google doorbell

LovelyM — Sat, 29 Apr 2023 16:00:24 GMT

Hello Memaw,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Cheers,
Lovely