topic Re: Help with set up the cameras in Apps / Account

Help with set up the cameras

Jdilbertt — Sun, 16 Apr 2023 11:11:20 GMT

I have two nest cameras but they’re not recording 24 hours it’s always cut the videos I can’t see happens because the videos are not complete

Re: Help with set up the cameras

MplsCustomer — Sun, 16 Apr 2023 13:09:56 GMT

@Jdilbertt

You need a Nest Aware Plus subscription to get 24/7 recording:

https://support.google.com/googlenest/answer/9681538

You can check your subscription by going to your camera in the Google Nest app and going to Settings | Nest Aware. Under Settings, is "Video recording" turned on?

Re: Help with set up the cameras

EmersonB — Sat, 22 Apr 2023 19:28:52 GMT

Hello everyone,

@Jdilbertt, thanks for reaching out here in the Community. How's it going with your Nest Camera? Were you able to read the information and check the link that MplsCustomer has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,
Emerson

Re: Help with set up the cameras

EmersonB — Tue, 25 Apr 2023 21:14:16 GMT

Hi Jdilbertt,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Best,
Emerson

Re: Help with set up the cameras

Jdilbertt — Tue, 25 Apr 2023 21:18:08 GMT

I course l need help with my cameras because there are not recording 24 hours and l pay for have a good service

Re: Help with set up the cameras

MplsCustomer — Tue, 25 Apr 2023 21:57:11 GMT

@Jdilbertt

Whether you get 24/7 recording depends on whether you have a Nest Aware Plus subscription, and what kind of camera you have (battery-powered cameras, for example, can only record detected events), and whether you have recording turned on.

The link I provided earlier lists what you get for each camera and doorbell.

You can check on your subscription here: https://store.google.com/subscriptions

And if you click on the subscription, you can check whether it's for the same Google Nest "home/structure" where your cameras are installed.

In the Google Nest app, you can check the subscription on an individual camera by going to Settings | Nest Aware. In the Google Home app, you can check the subscription on an individual camera by going to Settings | Video | Video history.

Here are Google Nest Help topics on accessing video history in the 2 apps:

https://support.google.com/googlenest/answer/9208447

https://support.google.com/googlenest/answer/10904254

If none of this helps resolve your situation, you can try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Help with set up the cameras

EmersonB — Fri, 28 Apr 2023 14:17:05 GMT

Hey Jdilbertt,

Thanks for getting back to us. MplsCustomer has shared the information right on the spot. Were you able to hit the links he shared? Don't hesitate to post your update here.

Regards,

Emerson

Re: Help with set up the cameras

EmersonB — Wed, 05 Jul 2023 17:06:13 GMT

Hello Jdilbertt,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that MplsCustomer has shared? In case you have an update, you know where to find us.

Best,
Emerson

Re: Help with set up the cameras

EmersonB — Wed, 05 Jul 2023 17:06:50 GMT

Hi Jdilbertt,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson