topic Re: Not receiving notifications on Android after second home added in Apps / Account

Not receiving notifications on Android after second home added

ejafman — Wed, 19 Apr 2023 15:59:15 GMT

Hi all, quick question.

I have the Home app on my Pixel, and set up one home, with a Google Doorbell. Push notifications wer on, and all was working well. Invited my wife to the home, and she is receiving the notifications just fine.

I am now in a second home, added the home, set up the Google Doorbell to that new home, allowed push notifications, and all is well, except for one thing. I no longer receive the notifications from the first home I set up. I have yet to add my wife to the second home, and we have confirmed that she is still getting notifications from the original phone.

I have cleared the cache on my Pixel, rebooted, noluck receiving the notifications, and double check to ensure notifications are set to be pushed.

Anyone else having this issue?

FYI...added this to "Login and Connection Issues"; couldn't find a better Issue Category.

Thanks in advannce,

Eric

Re: Not receiving notifications on Android after second home added

ejafman — Wed, 19 Apr 2023 16:01:38 GMT

Meant "and we have confirmed that she is still getting notifications from the original home." above.

Re: Not receiving notifications on Android after second home added

Jgood — Wed, 19 Apr 2023 19:38:58 GMT

Having same issue, kind of. Family member is receiving updates when changes are made to settings. I'm the owner. Family member should not be receiving this. Can't figure out why this is happening

Re: Not receiving notifications on Android after second home added

LovelyM — Tue, 25 Apr 2023 22:40:30 GMT

Hello everyone,

Thanks for posting here in the Community forum. We'd love to help.

If you haven't already, try removing the home member from the Home structure and check if you get the notifications after doing so. Here's the guide: open the Google Home app > Tap on Settings > Household > Tap the Trash icon right next the the home members' name. You can invite them again and let me know if the issue happens again.

Best,
Lovely

Re: Not receiving notifications on Android after second home added

LovelyM — Fri, 28 Apr 2023 23:09:18 GMT

Hi ejafman,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers,
Lovely

Re: Not receiving notifications on Android after second home added

ejafman — Sat, 29 Apr 2023 00:54:49 GMT

all good...clearing cache and rebooting phone seemed to have worked.

Re: Not receiving notifications on Android after second home added

LovelyM — Sat, 29 Apr 2023 17:09:38 GMT

Hey there ejafman,

Awesome — I'm glad that everything worked out for you! Thanks for keeping us in the loop. We're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Kind regards,
Lovely