topic Re: Lost home in google nest in Apps / Account

Lost home in google nest

Crezi85 — Thu, 13 Apr 2023 13:46:01 GMT

Help please. I have lost my home in both the NEST and Google Home app due to deleting the home manager in error. Can someone help by advising how I can get it back or how I can go about setting the system back up ?

Thanks

Re: Lost home in google nest

MplsCustomer — Thu, 13 Apr 2023 17:31:27 GMT

@Crezi85

What do you mean you deleted "the home manager"? I've never heard of a "home manager".

If you deleted your Google Nest "home/structure", you will need to do a factory reset on all of your Google Nest devices and reinstall them, and you may have issues with some of them.

Re: Lost home in google nest

Crezi85 — Sun, 16 Apr 2023 07:33:38 GMT

so I managed to create a new home and successfully added all of my devices back again.. however it is no longer linked to my subscription.. how do I link these ?

Re: Lost home in google nest

MplsCustomer — Sun, 16 Apr 2023 12:56:16 GMT

@Crezi85

Google Nest does not seem to have any way of transferring a Nest Aware subscription from one "home" to another. You may have to cancel your current subscription (and hope you get the appropriate credit) and buy a new subscription.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Lost home in google nest

LovelyM — Wed, 26 Apr 2023 17:36:17 GMT

Hello everyone,

Thanks for your help, @MplsCustomer.

@Crezi85, I wanted to follow up and see if you are still in need of help. Please let me know, as I would be happy to take a closer look and assist you further.

Best,
Lovely

Re: Lost home in google nest

LovelyM — Sat, 29 Apr 2023 18:44:12 GMT

Hi Crezi85,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Lost home in google nest

Crezi85 — Sat, 29 Apr 2023 19:12:55 GMT

Not resolved yet so would appreciate your help

Re: Lost home in google nest

LovelyM — Sat, 29 Apr 2023 22:07:45 GMT

Hey Crezi85,

If you are the one who created the Home structure and you accidentally deleted it, we have no way to recover it anymore. However, if you're only a home member, you can ask the primary owner to invite you back so you can manage the Home and the devices in it again. Check out this website for more information.

Regards,
Lovely

Re: Lost home in google nest

MplsCustomer — Sat, 29 Apr 2023 22:13:35 GMT

@Crezi85

I'm just another Google Nest customer, but if you had a Nest Aware subscription on one Google Nest "home/structure", and you had to reinstall all of your devices on a different Google Nest "home/structure", I believe--as I said earlier--you'll have to cancel your subscription and buy a new one on your new Google Nest "home/structure", because Google Nest has no process for transferring subscriptions.

As I suggested above, you can also use the link above to contact "Nest Aware Premier Care" for assistance. They are not going to contact you; you have to initiate the contact.

Re: Lost home in google nest

LovelyM — Fri, 12 May 2023 17:41:10 GMT

Hi folks,

@MplsCustomer, I appreciate the additional input and suggestions.

@Crezi85, I know it has been a while, but I wanted to ensure that everything is covered on your end. Inform me if you still need a helping hand.

Thanks,
Lovely

Re: Lost home in google nest

LovelyM — Tue, 16 May 2023 15:37:00 GMT

Hello Crezi85,

Checking back in — how's it going? Do you still need our help with this?

Cheers,
Lovely

Re: Lost home in google nest

Crezi85 — Wed, 17 May 2023 06:50:25 GMT

Hi. I have not managed to transfer the subscription so I ended up setting up a new one.. very frustrating as I have now paid twice. The subscription service is not at all customer friendly.

Re: Lost home in google nest

LovelyM — Sat, 20 May 2023 22:27:14 GMT

Hello Crezi85,

This certainly hasn't been easy for you. We'll take your words as feedback. Please go ahead and cancel your previous subscription in the Google Store so that you won't be charged for it again.

Let me know if there's anything else I can do to help.

Cheers,
Lovely

Re: Lost home in google nest

LovelyM — Tue, 23 May 2023 23:27:57 GMT

Hey there Crezi85,

Checking back in should you have any concerns or questions you need help with. Let us know by replying to this thread.

Regards,
Lovely

Re: Lost home in google nest

LovelyM — Wed, 24 May 2023 23:39:13 GMT

Hi Crezi85,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Many thanks,
Lovely