topic Re: Tapo camera feed in Apps / Account

Tapo camera feed

Artic6 — Wed, 26 Apr 2023 07:52:57 GMT

apologies, the previous message was voice dictate and made no sense

Recently purchased a Tapo c310 - the stream works absolutely fine in the Tapo app - however when this is a linked to Google home the video stream does not work.

There is no band steering on this particular router and WPA3 is disabled

Before people ask, yes I have restarted the router, and yes I have restarted the WebCam, my router is on the latest firmware, and so are the cameras

Does anyone know technical reasons why this doesn’t work, just to be clear this works absolutely fine if I did not use Google home

Re: Tapo camera feed

LovelyM — Fri, 28 Apr 2023 18:33:59 GMT

Hello Artic6,

Thanks for reaching out. We'd love to help.

Please answer the following: was the camera working before? If yes, when did the issue start? What troubleshooting steps have you tried?

Unlink and then relink your Tapo camera from the Google Home app. Here's how: open the app > Tap the Settings > Look for Works with Google > Select Tapo > Unlink. Do the same steps to relink your device. Once done, ask your Google Home device to 'sync the devices' and then confirm if you can now stream via voice command or in the Google Home app. Check out this link for more information.

Keep me posted.

Best,
Lovely

Re: Tapo camera feed

LovelyM — Tue, 02 May 2023 18:54:08 GMT

Hi Artic6,

I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.

Cheers,
Lovely

Re: Tapo camera feed

LovelyM — Wed, 03 May 2023 18:58:08 GMT

Hey again Artic6,

I'm checking in to make sure that you've seen my responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,
Lovely