topic Re: Google Home invite won't accept email address in Apps / Account

Google Home invite won't accept email address

alibev — Fri, 05 May 2023 16:05:41 GMT

I have been to add another person to my Google Home via the invite person option. I type in their email address and it says 'Invalid Recipient, please enter the email or name of a contact'. The email address is one letter followed by a dot then another letter followed by a dot then their name etc. If I change the second letter to any other letter it works!

I then tried a variety of different email addresses and I can recreate the problem. It just doesn't make any sense to me.

Re: Google Home invite won't accept email address

MplsCustomer — Fri, 05 May 2023 17:41:19 GMT

@alibev

The other person must have a gmail account.

Also, see this:

https://support.google.com/mail/answer/7436150

Re: Google Home invite won't accept email address

alibev — Fri, 05 May 2023 18:13:26 GMT

The other person does have a Gmail account. I followed the link you suggested which clarifies how the dots are interpreted. However, by changing one letter of the email address before the @Gmail it won't work.

Re: Google Home invite won't accept email address

alibev — Fri, 05 May 2023 18:18:25 GMT

As an example I can add the following Gmail email address jhgrown but not jigrown and there are multiple other variations on the same theme.

Re: Google Home invite won't accept email address

MplsCustomer — Fri, 05 May 2023 19:41:23 GMT

@alibev

I don't know whether Google Nest checks to see if the email address is a valid existing gmail address, but if they do, then if "jigrown", or "j.i.grown" or "j.igrown" (etc.) is not already an existing gmail username, it would be rejected.

Beyond that, as just another Google Nest customer, I have no idea.

Re: Google Home invite won't accept email address

alibev — Fri, 05 May 2023 19:59:54 GMT

I did think of that but the response is so fast I doubt it is connecting to Google. In this case the address is a valid Gmail address. All very strange.

Re: Google Home invite won't accept email address

MplsCustomer — Fri, 05 May 2023 20:05:19 GMT

@alibev

he only other restrictions I can find are these:

"You can't invite anyone using a:

Google Workspace (formerly G Suite) account
Google Account for children under 13 (or the applicable age in your country)

A maximum of 6 people can share a home."

ttps://support.google.com/googlenest/answer/9155535

Re: Google Home invite won't accept email address

alibev — Mon, 08 May 2023 17:00:20 GMT

Sorted the problem. The email address I was trying to add was not a Gmail address, even though the user insisted that the address ended in gmail.com. I asked her to send me an email and you guessed it, it came from a different domain. What a waste of half a day. Thank you'll for the help.

Re: Google Home invite won't accept email address

Muddi — Wed, 10 May 2023 06:29:38 GMT

Hello alibev,

Happy to hear that your issue was resolved, and thanks to @MplsCustomer for helping here! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi