topic Re: Google Assistant in Apps / Account

Google Assistant

McB1 — Tue, 25 Apr 2023 03:09:24 GMT

My Google Assistants stopped turning my lights off at a scheduled time.They tell me that my lights need to be setup in the Google Assistant Settings. I could use some feedback on how to setup that function regarding my lights.Thank you.

Re: Google Assistant

LovelyM — Tue, 09 May 2023 22:09:51 GMT

Hello McB1,

Thanks for posting here in the Community.

A few questions: what smart light manufacturer are you using? Are they still working using voice commands or in the Google Home app? What troubleshooting steps have you tried?

Unlink and then relink your smart lights from the Google Home app. Here's how: open the app > Tap the Settings > Look for Works with Google > Select the light manufacturer > Unlink. Do the same steps to relink your devices. Once done, ask your Google Home to "sync the devices" and then confirm if you can now control the lights.

Best,
Lovely

Re: Google Assistant

LovelyM — Fri, 12 May 2023 22:18:06 GMT

Hi McB1,

Have you tried the troubleshooting steps I provided above? Let me know if that did the trick or not, so we can try something else.

Cheers,
Lovely

Re: Google Assistant

LovelyM — Sat, 13 May 2023 22:21:06 GMT

Hey McB1,

It's me again. I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,
Lovely

Re: Google Assistant

McB1 — Sun, 14 May 2023 17:30:19 GMT

I did indeed recieve the responses.I've sent a few inquiries regarding my Google products malfunctioning.Could u plz refresh my memory as to which Google product you are responding too.

Re: Google Assistant

Dan_A — Tue, 16 May 2023 00:38:39 GMT

Hi McB1,

Apologies for the confusion, but we haven’t had the chance to get the smart devices we’re going to be working with. Also, which Nest speakers do you have? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers, then your smart lights.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Looking forward to your response.

Kind regards,

Dan

Re: Google Assistant

LovelyM — Fri, 19 May 2023 15:06:04 GMT

Hello there McB1,

Have you tried the steps suggested above? Let me know if that did the trick or not, so we can try something else.

Cheers,
Lovely

Re: Google Assistant

LovelyM — Sat, 20 May 2023 18:04:56 GMT

Hey McB1,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely