topic Getting devices out of TestFlight? in Apps / Account

Getting devices out of TestFlight?

mikepinkerton — Thu, 11 May 2023 18:19:48 GMT

I have two devices that are on TestFlight (two thermostats) and others that are not (cameras, another thermostat, and hub max). In the Nest NFT app, I can see the two thermostats, and in the regular nest app I can see all the others.

When I try to migrate my account at https://home.ft.nest.com/, i get an error :

Error [499]
An unexpected error has occurred.

error calling https://googlehomefoyer-pa.googleapis.com/v1/list_legacy_subscriptions (499).

How can I get my two thermostats out of Testflight to make them available in the Home app and with the rest of my other devices in the Nest app?

Re: Getting devices out of TestFlight?

Markjosephp — Tue, 18 Jul 2023 00:29:10 GMT

Hello mikepinkerton,

I know it has been a while, but I wanted to ensure that everything was covered here.

To get your questions answered, please use the Nest Field Test Site (Centercode). You can get help with the Nest Thermostat by contacting the Field Trial Team through your account at Centercode.

Please let us know if you have any other questions or concerns.

Thanks,
Mark

Re: Getting devices out of TestFlight?

Markjosephp — Fri, 21 Jul 2023 00:45:49 GMT

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

Re: Getting devices out of TestFlight?

Markjosephp — Sat, 22 Jul 2023 02:42:37 GMT

Hi mikepinkerton,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Best regards,

Mark

Re: Getting devices out of TestFlight?

mikepinkerton — Mon, 24 Jul 2023 13:58:16 GMT

Saw it, but it didn't really help. I don't have a centercode account, so not sure what to do about that.

Re: Getting devices out of TestFlight?

Markjosephp — Tue, 01 Aug 2023 06:08:28 GMT

Hello there, Mike Pinkerton,

Thanks for getting back to us. I understand that you don't have a Centercode account; we'd be happy to take a look at this for you.

Could you please fill out this form with the needed information? A member of our senior support team will be in touch over email to help.

Regards,

Mark

Re: Getting devices out of TestFlight?

Markjosephp — Fri, 04 Aug 2023 22:35:11 GMT

Hi there, mikepinkerton,

Checking back in — how's it going? Have you managed to fill out the form? Let us know so we can move forward.

Thanks,

Mark

Re: Getting devices out of TestFlight?

Markjosephp — Thu, 10 Aug 2023 01:55:50 GMT

Hello mikepinkerton,

I don't want to be a nudge, but I'd like to check if you were able to submit the form. Feel free to reach out again if you still need help.

Regards,

Mark