topic Re: How do I file a formal complaint? in Apps / Account

How do I file a formal complaint?

Wolfie42 — Thu, 13 Apr 2023 02:38:37 GMT

Does anyone know how to file a complaint regarding a support interaction?

The call was horrendous. The representative ignored all of the details I shared (would ask me questions I already provided answers to over and over and over), spoke too fast to understand 50% of the time (even after asking him to slow down), and seemed lost the entire conversation. When I shared that he had lost my trust that he could actually help me, I asked for a supervisor. He said they weren't allowed to reach out to one. I then asked how to file a complaint. He then paused, and then started talking like he had solved my issue, like he was just speaking so his coworkers could hear him, then hung up on me. I cannot find anywhere online to submit a complaint. Nor do they send a survey out. And while I can see my case listed, there's nothing to click on to comment, and it stills list as "In Progress" though the call ended 2 hours ago.

Case ID 1-0000000034348

Anyone aware of any recourse I can take? I've always loved Google, I have so many of their products and have always recommended them above all other vendors. But this interaction has left a very bad taste in my mouth. Very disappointed.

Re: How do I file a formal complaint?

Wolfie42 — Sat, 15 Apr 2023 16:15:11 GMT

Bumping hoping someone can help

Re: How do I file a formal complaint?

Markjosephp — Thu, 11 May 2023 16:09:42 GMT

Hi Wolfie42,

I know it's been awhile, and I'm sorry you have to experience this. We hope you can have a better time, but we'd like to investigate this further and try to make things right.

I checked the support ID, and it appears to be a submitted form. By any chance, do you have another support ID from your previous contact with us so we can better look at it?

I'll look forward to your response.

Best,
Mark

Re: How do I file a formal complaint?

Jbdickerson — Sat, 13 May 2023 18:59:53 GMT

But how do we submit a complaint? I had a very similar horrendous experience including asking to escalate.

Reference #5-3361000033992