topic Re: Connecting Mi Home in Apps / Account

Connecting Mi Home

Tomo25 — Thu, 11 May 2023 08:52:50 GMT

Hi there,

Looking to buy Nest hub and cameras, and curious how will it work with 3rd party devices. Right now testing Google Home with my Mi Vacuum cleaner and the app says it's offline, while Mi Home works correctly. Any advise? Thank you

Re: Connecting Mi Home

Cathal_S — Thu, 11 May 2023 12:43:02 GMT

Hi Tomo25,

I use the Chinese mainland region within the settings of my Mi Home app.

Screenshot below 👇

Re: Connecting Mi Home

Tomo25 — Thu, 11 May 2023 15:58:05 GMT

Tried just now. After setting China region the app restored to the default. Then, I tried to add the device, but it turned an error that the region is not supported (I have an international version of the cleaner) and suggested changing my region to Singapore. Tried with Singapore, and the device was installed, but Google Home still says it is offline.

Re: Connecting Mi Home

Cathal_S — Fri, 12 May 2023 02:57:36 GMT

Hi again,

After the installation within the Mi Home app did you tell the Google Assistant to "Sync Devices"?

Re: Connecting Mi Home

Tomo25 — Mon, 15 May 2023 10:57:08 GMT

After the installation of Mi Home, I can't add the devices, so there's nothing to sync))

Re: Connecting Mi Home

LovelyM — Wed, 17 May 2023 17:54:43 GMT

Hello everyone,

@Cathal_S, your help here is greatly appreciated.

@Tomo25, please try renaming your Mi Vacuum Cleaner in the Google Home app. Here's how: open app > Tap the vacuum icon > Choose Settings > Select Name to edit > Save. Once done, sync your device and let me know how it goes.

Best,
Lovely

Re: Connecting Mi Home

LovelyM — Sat, 20 May 2023 18:33:32 GMT

Hi Tomo25,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Connecting Mi Home

Muddi — Mon, 22 May 2023 05:51:08 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi

Re: Connecting Mi Home

Tomo25 — Tue, 23 May 2023 09:11:02 GMT

Thank you for joining. Yes, I still need help.

Tried to rename the device and sync it, still offline =\

Re: Connecting Mi Home

Muddi — Tue, 23 May 2023 22:35:37 GMT

Hey Tomo,

Thanks for coming back to us. May I know the specific model of your vacuum? Also, have you tried calling Mi Home support to check if the vacuum supports voice command using a third-party device?

Cheers,

Muddi

Re: Connecting Mi Home

Tomo25 — Wed, 24 May 2023 13:42:34 GMT

Hello. It's Mi Vaccum-Mop Essential. No, I haven't. For now i'm just trying to see how Google Home will be working with 3rd party devices (see them online at least), and if I will need an additional app for my smart home configuration (Looking at Nest cameras + doorlock to use with 2 vacuums, 4-6 smart LED outdoor and up to 10 sensors)

Re: Connecting Mi Home

Muddi — Tue, 30 May 2023 05:17:36 GMT

Hi there,

Got it! Most of the third-party smart devices will require you to set up the device first on the manufacturer's app before linking them to the Google Home app. For Nest devices, you can seamlessly link it directly to the Google Home app and control them via voice commands using the Google Home/Nest devices. Visit this link to learn more.

If for some reasons you're vacuum still appears offline on the Google Home app, I suggest that you contact the manufacturer first to verify if your vacuum is supporting voice command.

Cheers,

Muddi

Re: Connecting Mi Home

LovelyM — Fri, 02 Jun 2023 17:36:09 GMT

Hello Tomo25,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Lovely

Re: Connecting Mi Home

LovelyM — Sat, 03 Jun 2023 17:39:37 GMT

Hey Tomo25,

I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,
Lovely