topic Re: iPhone not adding Home Members in Apps / Account

iPhone not adding Home Members

spiper76 — Wed, 17 May 2023 20:13:25 GMT

The Google Home App does not allow iPhone users to invite members to their homes. Only 1 letter can be typed before the App freezes/locks.

Re: iPhone not adding Home Members

tgprose — Wed, 17 May 2023 21:56:52 GMT

I’m having this exact problem. Also, even when I type 1 letter, the member I’m trying to invite doesn’t appear in the list of possible names.

Re: iPhone not adding Home Members

MplsCustomer — Wed, 17 May 2023 22:11:33 GMT

@spiper76and @tgprose

You're the third and fourth customers I've seen post about this.

One customer got around it by copying the email address and then pasting it into the form.

Google Nest has not responded to any of the posts.

Re: iPhone not adding Home Members

tgprose — Wed, 17 May 2023 22:45:14 GMT

I can’t copy or paste an email address on n that field. Can’t type a full email address either. Only option is to scan an email address and when I try that, the app crashes.

Re: iPhone not adding Home Members

MplsCustomer — Wed, 17 May 2023 23:05:03 GMT

@tgprose

That's what another customer in this forum reported they did. You could try deleting and reinstalling the Google Home app. If that doesn't work, perhaps you need to try contacting Support:

https://support.google.com/googlenest/gethelp

Re: iPhone not adding Home Members

spiper76 — Wed, 17 May 2023 23:14:52 GMT

P.S. I am able to add family with an iPad. The issue is only with the iPhone.

Re: iPhone not adding Home Members

Lailaa — Fri, 19 May 2023 06:14:24 GMT

Having the same issue - on an iPhone. I don’t have an iPad. Support couldn’t help and said to wait a day. I did. Still unable to add a family member. They said to wait for updates?? Not happy with the way this is going.

Re: iPhone not adding Home Members

Lailaa — Sat, 20 May 2023 17:24:32 GMT

Deleting and readding the app does not solve the problem. Message says “can’t send invite now. Try again”. We contact support and they said to do the same thing, which also didn’t help …

Re: iPhone not adding Home Members

MplsCustomer — Sat, 20 May 2023 18:18:59 GMT

@Lailaa

"Can't send invite now" also happens to be the less-than-helpful message that displays if you try to invite someone who does NOT have a gmail account into your household.

Re: iPhone not adding Home Members

Lailaa — Sat, 20 May 2023 21:08:05 GMT

It’s an email on the google domain…

Re: iPhone not adding Home Members

Muddi — Mon, 05 Jun 2023 06:19:07 GMT

Hey folks,

Thank you for sharing the details of the issue you are experiencing with adding a home member to the Google Home app. I appreciate the help provided by MplsCustomer. To confirm, are you using and inviting a personal Gmail account? Also, have you tried using a different phone/tablet?

Cheers,

Muddi

Re: iPhone not adding Home Members

Lailaa — Mon, 05 Jun 2023 23:21:51 GMT

No, it’s a Google account but not Gmail. It makes it really difficult and I wish this was not how it was designed.

It would have been really nice to know while we were setting things up initially, and also that the support person we spent about an hour with didn’t have any idea - and said it was an update causing the issue. 🤷‍♀️

Re: iPhone not adding Home Members

Muddi — Tue, 06 Jun 2023 04:02:13 GMT

Hey Lailaa,

Sorry to hear about your experience. If you're using a workspace account you will not be able to invite a home member because it's not supported. This is because of the added security settings on your account, that's why we recommend using a personal Gmail account to enjoy the full functionalities of the Google Home/Nest devices.

Cheers,

Muddi

Re: iPhone not adding Home Members

LovelyM — Fri, 09 Jun 2023 15:03:18 GMT

Hello there Lailaa,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Lovely

Re: iPhone not adding Home Members

LovelyM — Sat, 10 Jun 2023 15:49:12 GMT

Hi there Lailaa,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Many thanks,
Lovely