topic Re: Migrated but I cannot access Nest Account in Apps / Account

Migrated but I cannot access Nest Account

DrMj — Wed, 17 May 2023 23:21:57 GMT

I need to reset the password to my original Nest.com account. I have been trying to do this prior to and after Google purchasing Nest.com. Each time I request the link, the email is not sent to my email address. I cannot reset my thermostat because it is connected to the Nest app I used prior to the Google required migration. The Nest thermostat is now useless. If Google cannot send me the link to gmail account to reset my Nest account then I will be forced to purchase the Ecobee Smart Thermostat Premium. Wirecutter has rated the Ecobee as #1.

Re: Migrated but I cannot access Nest Account

David_K — Sun, 21 May 2023 11:44:35 GMT

You shouldn't need access to the account the thermostat was setup with to reset it. Try these steps:

On the thermostat, press it to open the quick view menu and tap the Settings cog.
Select Reset, then select All Settings.
Once reset, on the Nest app home screen, tap the Settings cog.
Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
On the thermostat, press it to open the quick view menu and tap the Settings cog.
Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
Follow the remaining steps in the Nest app.

Re: Migrated but I cannot access Nest Account

Jake — Tue, 23 May 2023 18:56:56 GMT

Hey DrMj,

Thanks for the help davidking.

I wanted to check in and see if you managed to see davidking's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Migrated but I cannot access Nest Account

DrMj — Wed, 24 May 2023 12:30:35 GMT

Hi, davidking,

When I reset all, it will disconnect the Nest from the original Nest app I had? DrMj

Re: Migrated but I cannot access Nest Account

DrMj — Wed, 24 May 2023 12:33:03 GMT

Jake,

Thanks for checking back with me. I just responded to davidking. I hope the reset will disconnect Nest from the Nest app I can no longer access and make it available for the new app.

Re: Migrated but I cannot access Nest Account

Jake — Wed, 24 May 2023 17:39:54 GMT

Hi DrMj,

I am glad to be of help. To answer your question, if you do a full a reset, it will erase all information linked with the device. Here is an article with more details.

Best regards,

Jake

Re: Migrated but I cannot access Nest Account

LovelyM — Sat, 27 May 2023 20:08:07 GMT

Hello DrMj,

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread.

Cheers,
Lovely

Re: Migrated but I cannot access Nest Account

DrMj — Sun, 28 May 2023 01:01:29 GMT

Folloed davidking’s instructions and Nest is connected to new Nest app. Thanks!! Dr. Mj

Re: Migrated but I cannot access Nest Account

Dan_A — Sun, 28 May 2023 19:45:16 GMT

Hey there DrMj,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.

Best regards,

Dan