topic Re: Sleep sensing missing from nest hub in Apps / Account

Sleep sensing missing from nest hub

abhiastheysay — Fri, 01 Oct 2021 07:39:43 GMT

I just received my new Nest hub 2nd generation. But it's missing the sleep sensing. Where can I raise a request?

Re: Sleep sensing missing from nest hub

frances — Fri, 08 Oct 2021 16:32:14 GMT

Hi abhiastheysay,

Thank you for reaching out. I understand your concern of not having a feature not appear. No worries, let's look for a solution together for your Google Nest Hub to have these features working. First, I have some questions.

Which country are you located in?
- At this time, the Google Nest Hub (2nd gen.) features only work in released countries. This includes: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)
Is this a new issue? Were your motion sense features working on your device before?
Have you tried recalibrating your device? Here are the steps:
- Remove any objects between you and the display screen.
- Check that your Nest Hub is within 1 foot (30 cm) of the height of your mattress, and that it’s within arm’s reach and facing your torso when you’re lying in bed.
- To help Nest Hub distinguish between you and co-sleepers, recalibrate Sleep Sensing when no one else is in the room, including pets:
  1. On your Nest Hub display screen, swipe up from the bottom.
  2. Tap Settings Sleep Sensing Calibrate device follow the steps.
Have you taken any troubleshooting steps? If so what have you tried?

I look forward to your response, thanks.

Re: Sleep sensing missing from nest hub

abhiastheysay — Sun, 10 Oct 2021 00:30:41 GMT

Thanks Man,

I think it's because I am in Singapore. Would you know why it's not available in certain countries ? While I can use the radar chip in the pixel phone. I thought it's the same technology.

Re: Sleep sensing missing from nest hub

frances — Wed, 13 Oct 2021 22:13:50 GMT

Hi abhiastheysay,

Thanks for your response. As devices are different, they may use different technology and have their own respective technical specifications.

Unfortunately, with Singapore being an unsupported country for the Google Nest Hub (2nd gen.), features are not guaranteed to work.

I apologize for the inconvenience caused by this situation. Please let me know if you have any other questions or concerns. Thank you.

Re: Sleep sensing missing from nest hub

frances — Tue, 19 Oct 2021 16:25:40 GMT

Hi there,

It's been a few days since we have heard from you. Just checking to see if you saw my response and if you had any other questions or concerns. Have a nice day.

Re: Sleep sensing missing from nest hub

frances — Wed, 20 Oct 2021 17:03:13 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.