topic Re: BT Smart Hub 2 not appearing to work with Nest cameras and Google Home in Apps / Account

BT Smart Hub 2 not appearing to work with Nest cameras and Google Home

JWM1 — Thu, 18 May 2023 17:02:17 GMT

I am so confused at the moment. I changed from Sky Wifi to BT Full Fibre Wifi via BT Smart Hub 2. Nothing seems to work anymore despite trying to put everything on the same new wifi. I read somewhere I needed to set up a new Google Home so did so but that's not working correctly. My Google/Nest doorbell video is not displaying on Google Display, neither is my driveway camera nor the camera on the Google Display itself! It is so infuriating as no-one seems to know how to resolve the issues. I fell like getting rid of all my Google devices and going with an alternative provider.

Re: BT Smart Hub 2 not appearing to work with Nest cameras and Google Home

David_K — Sun, 21 May 2023 11:22:30 GMT

Try turning off BT's "smart setup" feature:
What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help

Re: BT Smart Hub 2 not appearing to work with Nest cameras and Google Home

LovelyM — Tue, 23 May 2023 17:58:14 GMT

Hello everyone,

I appreciate your help here, @David_K.

@JWM1, I want to check if you've tried the suggestion given above. Let me know if that did the trick or not, so we can try something else.

Best,
Lovely

Re: BT Smart Hub 2 not appearing to work with Nest cameras and Google Home

LovelyM — Fri, 26 May 2023 18:02:37 GMT

Hi JWM1,

I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

Re: BT Smart Hub 2 not appearing to work with Nest cameras and Google Home

LovelyM — Sat, 27 May 2023 18:10:35 GMT

Hey JWM1,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely