topic Re: MyDyson account can't connect to Home in Apps / Account

MyDyson account can't connect to Home

AlexM89 — Wed, 24 May 2023 09:54:09 GMT

Hello,

Bought a Dyson purifier a few weeks ago and have been getting very frustrated with the fact that I can't add it to my home.

I am rather tech savvy and have tried multiple options (unlinking purifier from dyson app, reinstalling home app etc.) basically all logical solutions available, but maybe I'm misssing something.

Whenever I try to add a new device and select Dyson, the login screen does not accept my "MyDyson" login details. The Dyson account is active and working perfectly and it is registered on the same email as my google home account.

Sounds very "first world problem" but my wife has some health concerns around air quality and I'd like to benefit from the full functionality/feature set for a 800-900 USD gadget. Voice activation is important for us.

Thank you and hopefully someone pays attention to this.

Re: MyDyson account can't connect to Home

RXShorty — Wed, 24 May 2023 10:13:52 GMT

Hi @AlexM89

Sorry to hear you are having issues connecting Google Home to your Dyson account.
Could you validate if you did these steps?

Install the Dyson app and create a Dyson account.
Configure the Dyson device within the Dyson app.
Validate if the Dyson app is able to connect the device remotely.
Open the Google Home app --> Add Service Works with Google
Select Dyson
Within the login screen use your Dyson account credentials.

Re: MyDyson account can't connect to Home

AlexM89 — Wed, 24 May 2023 14:43:14 GMT

Hey RXShorty,

That's a perfect description of what I did over and over again. It all comes crashing down the second I try to submit my "MyDyson" credentials into the "works with google" method of adding a new device in my home . Initially I thought I was being dumb and maybe mistyped my password or something. Logged out of "MyDyson" app and logged back in. Dyson App and device control in app is no problem but it refuses to take my dyson credentials in the home app (as per screnshot in previous message).

Is there a possibility that the fact that I live in Romania is somehow a problem of Dyson not being supported or Google not supporting Dyson in my country? If so, that's dumb, but I doubt that to be the case.

Re: MyDyson account can't connect to Home

AlexM89 — Sat, 27 May 2023 13:11:00 GMT

Seems nobody can help 😞

Re: MyDyson account can't connect to Home

RXShorty — Sat, 27 May 2023 14:36:25 GMT

Hi @AlexM89

Sorry I missed your last post but I am afraid I am out of options.
Did you reach out to Dyson already if they have any suggestions?
Not sure if it has something to do with your location to be honest. 🙄

Re: MyDyson account can't connect to Home

AlexM89 — Sat, 27 May 2023 19:03:28 GMT

It does have something to do with my location, just not the way you think. I've reached out on multiple channels but nobody gives a rip about my account/connectivity issue. Dyson Romania, for example, are just 2 resellers that know less about these products than I do. O well. I really appreciate you taking the time to answer me with your suggestions. Cheers

Re: MyDyson account can't connect to Home

LovelyM — Sat, 03 Jun 2023 22:20:02 GMT

Hello everyone,

I appreciate your help here, @RXShorty.

@AlexM89, some features may not work in Romania since Google Home and Nest devices are not supported there yet. Our team is working hard to deliver the best experience for our users. Please send us feedback by following the steps here.

Let us know if you have additional questions or concerns; otherwise, I'll close the thread after 24 hours.

Best regards,
Lovely

Re: MyDyson account can't connect to Home

AlexM89 — Sun, 04 Jun 2023 04:14:27 GMT

Hello and thanks for your answer,

However, I'm not complaining about a "feature" that I can provide feedback on, but about the lack of ability to add my device in google home by logging into MyDyson account. Now, if that wouldn't be possible (linking google home with my dyson account), why would I have the option to take all the steps of adding in up until I input my dyson account? I'm pretty sure that if adding dyson devices in Romania was unavailable, I should not find it in the list of devices that "work with google". Not sure if google/nest or dyson employees aren't doing their job, but I'm surely dissappinted. I will not make a nest feedback request and will be sending the device back. Appreciate your intention to help, though. Have a good day

Re: MyDyson account can't connect to Home

LovelyM — Fri, 09 Jun 2023 21:25:07 GMT

Hey there AlexM89,

I understand and appreciate your message. As this has already been clarified here, I'm going to close this thread shortly. If you have other questions or concerns, please feel free to create a new thread.

Best,
Lovely