topic Re: Kasa Cameras now in Google Home app in Apps / Account

Kasa Cameras now in Google Home app

shim2548 — Tue, 25 Apr 2023 17:49:04 GMT

Recently Google Home began displaying my Kasa brand cameras in the Google Home app. It shows the names of each Kasa camera with a black screen saying it cannot connect at this time. Previously only my Google cameras would show up in the app. I've reconnected my Kasa account to Google Home but cannot make the video from these cameras show up. Any advice on this would be appreciated.

Re: Kasa Cameras now in Google Home app

Jearbee — Wed, 26 Apr 2023 02:24:33 GMT

Same thing for me.

Re: Kasa Cameras now in Google Home app

Jearbee — Wed, 26 Apr 2023 02:27:45 GMT

This is all it does. Just keeps saying connecting.

Re: Kasa Cameras now in Google Home app

GreyWolfSC — Fri, 28 Apr 2023 02:11:58 GMT

Geeni cameras are doing the same.

Re: Kasa Cameras now in Google Home app

MeeserBrian — Fri, 28 Apr 2023 22:36:42 GMT

I just got a kasa cam, is this a new issue? Sure hope I didn't spend money on something google now wont let me use.

Re: Kasa Cameras now in Google Home app

LovelyM — Wed, 10 May 2023 15:58:04 GMT

Hello everyone,

Thanks for posting here in the Community.

I just want to check if you are still having issues viewing your cameras in the Google Home app. There was a recent app version released, so please make sure that you're using the latest one. If you are still having trouble, let me know what phone model you're using and the app version you have installed.

Keep me in the loop.

Best,
Lovely

Re: Kasa Cameras now in Google Home app

Jearbee — Wed, 10 May 2023 16:58:47 GMT

Yes still having issues. And yes I have the update.

The little wheel just keeps spinning and it just says connecting but it never connects to it.

Re: Kasa Cameras now in Google Home app

MeeserBrian — Wed, 10 May 2023 18:24:59 GMT

Same here. if i open the cams page in ap they stay blank and say Can't reach this cam. When I click on a specific cam to open it, blank screen with loading wheel, under the cams name it says connecting but never does.

Re: Kasa Cameras now in Google Home app

LovelyM — Thu, 11 May 2023 19:43:58 GMT

Hi folks,

Please answer the following: what's your phone model? What's the Google Home app version you installed? If you have a Google Nest display, can you stream your Kasa cameras there?

We'd appreciate it if you could provide the details requested so we can look into your issue more closely.

Cheers,
Lovely

Re: Kasa Cameras now in Google Home app

shim2548 — Thu, 11 May 2023 20:44:35 GMT

My phone is a Google Pixel 6 Pro. Google Home version is 3.0.1.9. Thank you for your help.

Re: Kasa Cameras now in Google Home app

MeeserBrian — Thu, 11 May 2023 20:55:18 GMT

Hi I have a pixel7 with android 13. Not sure where to see ap version but its the newest from the playstore. Also using pydeOS with android subsystem 7 I think. same deal there.

When I ask my nest to show me a cam it works about 1/3 of the time otherwise I get a whoops something when wrong with kasa / tp link screen. If I click from the home control menu to cameras then click a specific cam it works almost every time, today at least.

Re: Kasa Cameras now in Google Home app

LovelyM — Fri, 12 May 2023 18:13:46 GMT

Hey there,

Many thanks for providing me with these details. I'll flag this to our team and update you both once I receive information from them. I'd also appreciate it if you could replicate this issue once more and then send feedback using voice command and the Google Home app. Here's the guide for the steps.

Kind regards,
Lovely

Re: Kasa Cameras now in Google Home app

MeeserBrian — Fri, 12 May 2023 19:26:25 GMT

my app version is 3.0.1.9

Re: Kasa Cameras now in Google Home app

shim2548 — Fri, 12 May 2023 20:33:39 GMT

Thank you LovelyM. I've provided feedback as requested.

Re: Kasa Cameras now in Google Home app

LovelyM — Sat, 13 May 2023 17:34:12 GMT

Hello folks,

@shim2548, I'm grateful for the feedback that you've given. I'll reach out to you as soon as I get news from our team.

@MeeserBrian, I want to follow up if you were able to submit the feedback. Please inform me once you do; it would really help us.

Cheers,
Lovely

Re: Kasa Cameras now in Google Home app

MeeserBrian — Sat, 13 May 2023 21:09:18 GMT

I did submit the voice feed back right after you asked. let me know if you need me to do it again. Thanks for your help in this matter, it's truly appreciated.

Re: Kasa Cameras now in Google Home app

LovelyM — Sat, 13 May 2023 23:23:33 GMT

Hello there,

@MeeserBrian, wonderful — I truly appreciate it.

I'll keep this thread open for now and jump back in once I have new updates to share about this issue from the team. Kindly bear with us.

Many thanks,
Lovely

Re: Kasa Cameras now in Google Home app

Chsieg — Sun, 14 May 2023 01:21:16 GMT

Same issue..samsung galaxy

Re: Kasa Cameras now in Google Home app

Dan_A — Mon, 15 May 2023 18:21:12 GMT

Hi folks,

Thanks for the feedback you provided.

@Chsieg, have you tried the steps above on how to provide feedback? Let us know once done.

We're keeping this thread open until we've got word from our higher tier.

Kind regards,

Dan

Re: Kasa Cameras now in Google Home app

CalebtheR — Mon, 15 May 2023 22:42:39 GMT

Just confirming. All apps just updated and the Kasa pan/tilt cameras show up in the Google home app but when I click to view them, it is just a black screen that shows “Live”. I open the Kasa app and the cameras pull right up and display video perfectly.