topic Re: Wyze camera won’t load in Apps / Account

Wyze camera won’t load

Cromanyshyn — Fri, 09 Jun 2023 13:28:18 GMT

My Wyze cameras will load on my Google Nest Hub, but will no longer show on my iPhone google home app. I reset my Hub, deleted the app from my phone, restarted my phone, restarted the cameras and they still will not load. When I go to the Wyze app the cameras are perfectly fine…. Any ideas or suggestions?

Re: Wyze camera won’t load

Juni — Thu, 15 Jun 2023 17:36:56 GMT

Hi Cromanyshyn,

Thanks for reaching out and for being a step ahead of us. Did it work before? Were there any recent changes on your iPhone that might have caused this? Try to relink the Wyze camera to your Google Home app and observe if it will make a difference.

Regards,

Juni

Re: Wyze camera won’t load

Dan_A — Sun, 18 Jun 2023 19:57:51 GMT

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Wyze camera won’t load

Dan_A — Mon, 19 Jun 2023 20:02:14 GMT

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan

Re: Wyze camera won’t load

Cromanyshyn — Mon, 19 Jun 2023 20:35:23 GMT

I have not been able to get the cameras to load, I have reset the cameras, disconnected them from the app, deleted the google home app, reinstalled it and they will still not load on the google home app

Re: Wyze camera won’t load

Dan_A — Thu, 06 Jul 2023 21:36:25 GMT

Hey Cromanyshyn,

Apologies for the delayed response and thank you for providing us with new information. Few more things we need from you to isolate this further.

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the firmware version on your Nest display:

Swipe up from the bottom of the display screen.
Tap Settings About device. You should find your "Cast firmware version."
- For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Regards,

Dan

Re: Wyze camera won’t load

Dan_A — Sun, 09 Jul 2023 22:27:45 GMT

Hello Cromanyshyn,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Sincerely,

Dan