topic Re: Google Home App - Something went wrong when adding new devices - phillips hue bt in Apps / Account

Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Thu, 15 Jun 2023 00:04:50 GMT

I previously had the google home app connected to my Philips hue Bluetooth lights; up until a week or so ago when the app could no longer communicate with the devices. I removed the lights from the app and when trying to re-add them using the 'New Device' option I receive a 'Something went wrong' error. Retrying yields the same error, I know the light and the app are initially communicating because it blinks when I select the device to setup once the setup initiates the light no longer blinks and I receive the error. I tried uninstalling the app, clearing the storage and the cache but still have had no luck. I seem to have noticed this after the google home's most recent GUI overhaul not sure if it's related at all but once I noticed that the initial device setup I've had for a few years stopped working.

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Thu, 15 Jun 2023 00:18:49 GMT

Update: I just tried adding the devices from a another google home app instance and got the same result. I also just tried factory resetting the lights within the Philips hue app and re-adding them the same way and still got the same result. I'm at a loss at this point, seems like the compatibility is just broken now.

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Juni — Mon, 19 Jun 2023 20:59:26 GMT

Hi Nick_Reip,

Thanks for reaching out and sorry for the delay. Check out this link and see if your other devices are still linked. If so, you can remove it from there. Once done, relink it to the Google Home app.

Hope this helps.

Regards,

Juni

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Tue, 20 Jun 2023 05:28:20 GMT

No worries, thanks for getting back to me. My hue account was linked, I removed it and tried adding the lights again but still no luck. My hue devices are Bluetooth so to add them to google home I first need to make them discoverable via the hue application then I add them using the new device option. Since my lights are Bluetooth I can't add them into a 'hue home' and thus add them via the 'works with google' option.

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Juni — Tue, 20 Jun 2023 18:10:34 GMT

Hi there,

I’m glad it’s worked for you. I’ll keep this thread open for one more day. If you need further help, let me know.

Thanks,

Juni