topic Re: New home in Apps / Account

New home

Chrissim66 — Sat, 02 Oct 2021 13:52:43 GMT

I have just moved into a new home with a Nest thermostat. Since pressing reset so that I could update the WiFi settings I have had no hot water and also unable to connect my phone through the app. It is continuously saying it can’t get an entry key.
Please help!

Re: New home

GarrettDS — Tue, 12 Oct 2021 21:44:51 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: New home

Jake — Mon, 18 Oct 2021 18:40:18 GMT

Hey Chrissim66

I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: New home

Chrissim66 — Mon, 18 Oct 2021 20:01:42 GMT

i managed to connect through WiFi now but when I do get an entry code, the phone says it’s wrong. I have reset many times with the same answer..

please help!

Re: New home

Chrissim66 — Mon, 18 Oct 2021 20:02:33 GMT

I managed to connect through WiFi now but when I do get an entry code, the phone says it’s wrong. I have reset many times with the same answer..

please help!

Re: New home

Jake — Tue, 19 Oct 2021 18:06:17 GMT

Hey Chrissim66,

Sorry to hear you are still having trouble. When trying to put in the entry key, are you scanning that into the app? Have you tried manually adding the device to the app? You can try to following these steps to see if that helps fix the issue.

Enter the key in the Nest app:

Open the Nest app and sign in to your account if prompted.
From the home screen, tap the Settings .
Tap Add product.
Tap Continue without scanning and then select the type of
Nest thermostat you're trying to add.
Follow the Nest app’s instructions. When prompted, type in
the entry key on your thermostat’s screen.

Once you’ve entered the key, the Nest app will add your Nest thermostat to your account. You’ll see your thermostat appear on the Nest app home screen. Tap your thermostat icon to control it and change settings. Please let me know if that helps out.

Best regards,

Jake

Re: New home

Jake — Thu, 21 Oct 2021 18:46:32 GMT

Hey Chrissim66,

I wanted to reach out, and see if that had helped solve the issue? Please let me know if you have any questions or issues from here, as I will be locking the thread in 24 hours.

Best regards,

Jake

Re: New home

Chrissim66 — Fri, 22 Oct 2021 08:04:08 GMT

Hi Jake, thank you for your help. The above worked and I am now connected. Many thanks

ChrissiM

Re: New home

Jake — Fri, 22 Oct 2021 17:18:21 GMT

Hey Chrissim66,

Glad to hear everything worked out. I am going to lock the thread at this time, since the issue has been resolved. If you have any other questions, please feel free to create a new post at any time. Have a good one.

Best regards,

Jake