topic Re: Perfectly working yeelight setup deleted itself in Apps / Account

Perfectly working yeelight setup deleted itself

MrFaustie — Sat, 17 Jun 2023 06:24:49 GMT

I've had yeelights in several rooms for the past year and a half, linked with home and controlled with voice commands and routines without issue.

About 2 weeks ago all of my hubs stopped recognizing the alarm part of routines, so I stripped that out.

This morning I said good morning and all my lights turned on as expected, when I said good night it said I needed to add lights. I checked the home app and all of my yeelights were gone. I tried to readd them by linking and it says no compatible devices are found.

This has worked for almost 2 years, why did alarms I routines stop working, why did home delete all my lights that worked 16 hours ago, and why can't I re add them?

Re: Perfectly working yeelight setup deleted itself

Juni — Wed, 21 Jun 2023 20:06:07 GMT

Hi MrFaustie,

Thanks for reaching out and for being a step ahead of us. Check out this link and see if your lights devices are still. If so, you can remove it from there then relink it to the Google Home app.

Hope this helps.

Regards,

Juni

Re: Perfectly working yeelight setup deleted itself

Juni — Tue, 27 Jun 2023 20:56:22 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Perfectly working yeelight setup deleted itself

Juni — Thu, 29 Jun 2023 14:31:51 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni