topic Re: Disconnect unnamed devices in Apps / Account

Disconnect unnamed devices

Winhome — Thu, 08 Jun 2023 03:31:39 GMT

Can anyone tell me why I cannot disconnect devices from my network? I do not see a disconnect button and cannot even read the MAC clearly of the unnamed devices.

Re: Disconnect unnamed devices

Juni — Tue, 20 Jun 2023 16:51:20 GMT

Hi Winhome,

Can you tell us which Nest device you are trying to disconnect from your network? We’d love to help.

Regards,

Juni

Re: Disconnect unnamed devices

Juni — Fri, 23 Jun 2023 18:24:09 GMT

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Thanks,

Juni

Re: Disconnect unnamed devices

Winhome — Mon, 26 Jun 2023 14:39:37 GMT

Thanks Juni Google support helped me reset all my internet and that finally did it. But I do have another question. Until this morning my VPN was working. This morning I seemed to have no internet for about an hour. It came back online but my VPN won't switch back on and keeps saying to check my internet. What could have happened? I have a double NAT I think it is called but I thought things were better after completing reset of all my internet with Google.

Re: Disconnect unnamed devices

LovelyM — Tue, 04 Jul 2023 18:36:52 GMT

Hello there Winhome,

Thanks for the update and sorry for the delayed response. I'm chiming in to check if you're still having issues with your VPN. If you are, it'll be best if you reach out to your Internet service provider to check on this.

Kind regards,
Lovely

Re: Disconnect unnamed devices

LovelyM — Fri, 07 Jul 2023 18:49:34 GMT

Hi Winhome,

I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

Re: Disconnect unnamed devices

LovelyM — Sat, 08 Jul 2023 19:39:48 GMT

Hey there,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Many thanks,
Lovely