topic Re: Adding home to nest in Apps / Account

Adding home to nest

Paulgm — Fri, 23 Jun 2023 18:22:20 GMT

Have a home set up in google home, opened nest pressed the + key to add a home, home on home app shows up as option to add so pressed to add, entered address, and continued.

That house will not show up in my nest app

i get no error message or anything that looks like something didn’t work.

it simply doesn’t let me add that home?

Re: Adding home to nest

David_K — Sat, 24 Jun 2023 12:53:55 GMT

Are you signed into both apps using the same account?

What happens if you create a home in the Nest app, does that appear in the Home app?

Re: Adding home to nest

Alex_S — Mon, 26 Jun 2023 22:40:14 GMT

Hi everyone,

Thanks for the help here, @David_K.

@Paulgm, I'm jumping in to ensure everything is good here. Have you seen @davidking’s response? Also, have you already migrated your Nest account to a Google account? Let us know of the answers so we could take a closer look at them.

Kind regards,
Alex

Re: Adding home to nest

Paulgm — Tue, 27 Jun 2023 00:48:16 GMT

Already had migrated

Re: Adding home to nest

Alex_S — Tue, 27 Jun 2023 19:47:12 GMT

Hello Paulgm,

Let’s make sure that the email logged in to the Google Home app is the same email logged in to the Nest app. Try as well to uninstall and reinstall the Nest app > Log in.

Best,
Alex

Re: Adding home to nest

Paulgm — Tue, 27 Jun 2023 21:34:03 GMT

Done all that no luck

Re: Adding home to nest

Lance_L — Wed, 28 Jun 2023 21:01:39 GMT

Hi Paulgm,

I'm chiming in to ensure you've got the answer you're looking for.

If you want to create a home that can be accessed both in the Nest and Google Home apps, follow these steps:

Verify that you’ve migrated.
Create the home in the Nest app.
Open the Google Home app.
Click the profile icon on the top right.
Check if you are logged in with the same email address.
Tap Favorites, then tap the name of the current home.
Select a new home from the drop-down menu. You should now see the new home you created.

Feel free to let me know if you have more questions about this.

I appreciate the help, davidking and Alex_S.

Regards,

Lance

Re: Adding home to nest

Juni — Sat, 01 Jul 2023 21:13:13 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Adding home to nest

Dan_A — Sun, 02 Jul 2023 21:47:51 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,

Dan