topic Re: Unlink services could not reached in Apps / Account

Unlink services could not reached

Szaman — Thu, 22 Jun 2023 17:59:35 GMT

Hello,

Yesterday I was making cleanup in my Google Assistant integration on my Home Assistant instance and did several sync devices commands. After few commands something strange happened. From above 200 entities linked I could see only 7 light entities. After that something goes wrong with linking/unlinking feature in google home. I can't link or unlink any of my services like Home Connect or Home Assistant which worked before. Strange is that I could unlink services on my account web page but they reapper after few minutes. Even if I unlink service from web page they are still visible in Google Home app as linked.

Tried leaving beta program, cleaning cache, reinstalling Google app and Google Home app, deleting Home Assistant project and configured new one. Nothing works and I still can't unlink any of my services.

I have no other ideas... Please help.

Re: Unlink services could not reached

Juni — Wed, 28 Jun 2023 19:20:59 GMT

Hi Szaman,

Thanks for reaching out and for being a step ahead of us. Check out this link and see if your unwanted apps and devices are still linked. If so, you can remove it from there.

Hope this helps.

Regards,

Juni

Re: Unlink services could not reached

Szaman — Wed, 28 Jun 2023 19:52:31 GMT

Hi Juni,

Thanks for your reply.

My problem is solved. I contacted with chat and one of Google empleyee created ticket for my case and forwarded it to support team. Something went wrong on my account while syncing devices and after few hours from creating ticket unlink feature works as is should. Greetings to Google support team.

Re: Unlink services could not reached

Juni — Wed, 28 Jun 2023 20:44:27 GMT

Hi there,

Understood. As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Thanks,

Juni