topic Re: Offline but still taking images in Apps / Account

Offline but still taking images

Heycamera33 — Tue, 20 Jun 2023 16:03:30 GMT

My Google nest went offline last night still taking images but can't see the video and saying offline but all other devices in the home is connect to Internet why and how do it fix it?

Re: Offline but still taking images

NiallsNest — Tue, 20 Jun 2023 16:25:40 GMT

I have the same with 2 of my 3 cameras. It The third is working fine

Re: Offline but still taking images

Thomas9319 — Tue, 20 Jun 2023 17:19:05 GMT

Mine is now finally fixed. My doorbell stopped working (though still recording motion) around 12.45pm and hasn't worked until minutes ago. Seems to be fixed. All other cameras were working as expected.

I'm in the UK

Re: Offline but still taking images

JillG — Wed, 21 Jun 2023 00:28:20 GMT

Hi all,

There was an outage that should be resolved now. There were some reports of cameras showing as offline but continuing to provide images.

Re: Offline but still taking images

EdmondB — Sun, 25 Jun 2023 21:57:11 GMT

Hey everyone,

I'd like to jump in here and check if you've seen JillG's response. Let us know if you need more help by replying to this thread.

I appreciate the help, @JillG.

Thanks,
EdmondB

Re: Offline but still taking images

EdmondB — Wed, 28 Jun 2023 22:56:53 GMT

Hi there,

I just wanted to follow up and see if the steps above work. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Offline but still taking images

Juni — Fri, 30 Jun 2023 13:05:40 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni