topic Re: First Time Setup Family Group in Apps / Account

First Time Setup Family Group

Saeryn — Wed, 21 Jun 2023 03:00:35 GMT

I've set up schedules for the family group and it doesn't appear to stop the network like it's supposed to during the schedule. I'm scheduling down time, not uptime??

Re: First Time Setup Family Group

LovelyM — Tue, 27 Jun 2023 17:16:12 GMT

Hello Saeryn,

Thanks for posting here in the Community.

Please make sure that your Google Home app is updated to the latest version. Delete the Family Wi-Fi group that you've created and make a new one before setting up a schedule pause for it. For more information about this, check out this article: Pause the internet on demand or on a schedule.

Keep me posted.

Kind regards,
Lovely

Re: First Time Setup Family Group

LovelyM — Fri, 30 Jun 2023 19:51:12 GMT

Hi Saeryn,

Have you tried the troubleshooting steps that I suggested? Let me know if that did the trick or not, so we can try something else.

Cheers,
Lovely

Re: First Time Setup Family Group

Saeryn — Fri, 30 Jun 2023 20:08:29 GMT

Actually just got done with a successful pause and resume in the family wifi! Deleting the old one completely and creating fresh did the trick, thank you!

Re: First Time Setup Family Group

LovelyM — Sat, 01 Jul 2023 15:01:45 GMT

Hey Saeryn,

Cool — thanks for keeping us in the loop! I'm glad to know that everything is working as it should on your end. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community.

Thanks,
Lovely