topic Re: Need help bad in Apps / Account

Need help bad

MRSTARK722 — Sun, 24 Oct 2021 01:43:48 GMT

I have smart plug from a company that use to go by the name DF SmartPlus and they changed the company name to DGM Smart. So I had to reset up the link between the DGM Smart app and Google home and now when I say "ok Google turn off double lamp" she responds with "looks like DF SmartPlus is unavailable" but the light shuts off its something little but I have 6 of these outlets and it's annoying, not to mention I have 6 extra slots crowding my Google home app. And I can't remove them and when I try unlinking it, it's can't be found since they changed there name and the old app doesn't exist anymore. I need help figuring out how to get those 6 plugs off my Google home.

Re: Need help bad

Ashepherdson — Sun, 24 Oct 2021 05:08:52 GMT

Yikes that sounds annoying. If you can't remove the old devices , then a suggestion I would have is , delete the entire home, and start from scratch. Not ideal, but would get the job done without too much mucking about !

Re: Need help bad

MRSTARK722 — Sun, 24 Oct 2021 14:45:06 GMT

The thing is I have 143 devices in my home it would Take 3 or 4 days maybe a week to get everything back to normal if I made a new home 😭😭

Re: Need help bad

Ericacontee29 — Thu, 28 Oct 2021 14:26:47 GMT

How do I reset my wifi on nesthub

Re: Need help bad

Ashepherdson — Thu, 28 Oct 2021 14:35:51 GMT

The factory reset button is located on the bottom of the router. Look for a circle etched into the bottom. Press and hold the factory reset button for 10 seconds. The light will flash yellow then turn solid yellow.

Re: Need help bad

GarrettDS — Fri, 12 Nov 2021 21:36:03 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Need help bad

GarrettDS — Mon, 15 Nov 2021 17:55:07 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS