topic Re: Nest Notifications Not Working Until Phone is Unlocked in Apps / Account

Nest Notifications Not Working Until Phone is Unlocked

ICULOOKN — Sat, 27 May 2023 00:04:18 GMT

Hi everyone,

I have a Samsung Galaxy S23 Ultra with Android version 13, OneUI version 5.1. I've had my Nest doorbell and several other cameras for a few years now on differnt phones (Galaxy S8, S10+, S21 Ultra) and haven't encountered this issue before. My camera notifications no longer work until the phone is unlocked. I've added the Nest app to the "Never Sleeping Apps", changed the battery setting for the app to "Unrestricted", cleared the cache, uninstalled and re-installed the app, turned my phone off for (30) minutes, made sure all ofthe notification settings are configured correctly (allowed), but I still cannot get it to trigger the notifications while the phone is locked. My "Lock Screen Notifications are enabled at the device and app level. I've scoured the web and none of the suggestions seem to work. I've used the "DontKillMyApp" Benchmark app, but it doesn't provide any insight as to why it doesn't work when the phone is locked. Any ideas?

Re: Nest Notifications Not Working Until Phone is Unlocked

rickytiktavi — Fri, 02 Jun 2023 03:25:01 GMT

Mine is doing the same thing randomly. It was fine until a few days ago. Samsung s22 ultra

Re: Nest Notifications Not Working Until Phone is Unlocked

Ilanzo82 — Fri, 02 Jun 2023 12:29:23 GMT

Same. I've tried all known fixes. Pixel 6 pro

Re: Nest Notifications Not Working Until Phone is Unlocked

thedour — Sun, 04 Jun 2023 21:37:13 GMT

Same. Started just recently.

Pixel 5. Nest app version 5.70.1.2.

Re: Nest Notifications Not Working Until Phone is Unlocked

GKKG — Wed, 07 Jun 2023 00:13:16 GMT

Yes, its been happening to me for about 3 months now with the Android Nest app on our Google Pixel 6, 7, and 7 Pros. Notifications for the Nest Hello and 1st Gen Nest Indoor Camera are no longer in real-time and will either push ~1 hour after if phone is idle or when phone is unlocked.

Re: Nest Notifications Not Working Until Phone is Unlocked

jhkaster — Wed, 07 Jun 2023 15:58:02 GMT

Same has been happening to me for the past few weeks. I have a Pixel 4a.

Re: Nest Notifications Not Working Until Phone is Unlocked

Hrdknox — Wed, 14 Jun 2023 16:39:54 GMT

Same thing here. My wife and I have Samsung Galaxy S21 phones and the notification from the Nest app that the camera has spotted someone is delayed significantly or does not come until the phone is unlocked. This was never a problem with our phones until recently.

Apparently know one from Google are reading these posts or have come up with a resolve.

So goodbye Nest, and hello Ring.

Re: Nest Notifications Not Working Until Phone is Unlocked

Swannie-71 — Fri, 16 Jun 2023 18:30:09 GMT

Verify the power save mode is turned off in the Quick Button Screen. Swipe from the top right of the screen to access.

Re: Nest Notifications Not Working Until Phone is Unlocked

mtmann79 — Tue, 20 Jun 2023 06:04:10 GMT

My wife and I are having the same issue. S21 and S22 Ultra. Just started recently. We've checked everything mentioned above and nothing has worked.

Re: Nest Notifications Not Working Until Phone is Unlocked

ccfrogman — Tue, 20 Jun 2023 21:44:46 GMT

I'm seeing the same thing on my Pixel 6 for the past few weeks. Driving me crazy. Like the OP, I've tried all of the suggested fixes with no improvement.

Re: Nest Notifications Not Working Until Phone is Unlocked

Juni — Thu, 22 Jun 2023 20:46:24 GMT

Hi folks,

Thanks for reaching out and sorry for the delay. Is the issue happening with push notifications or both email and push? Do you all receive push notifications on multiple devices? Also, are your mobile devices connected to a network?

Could you all try to connect the mobile device to another Wi-Fi or cellular network? Signing in to your account on another mobile device and triggering a notification to test might also help isolate this.

Regards,

Juni

Re: Nest Notifications Not Working Until Phone is Unlocked

mtmann79 — Thu, 22 Jun 2023 20:56:31 GMT

For us, it is push notifications. I do not have email enabled, but will enable them as a troubleshooting effort. We have a Galaxy S21 and S22 Ultra. Both are having the same issue. It does not matter if we are on WiFi or cellular (Verizon). We do not get the push notifications until we wake our phones. I also have a iPhone 14 Pro Max that has no notification delay like the Android phones. If I can't find a solution soon I may need to switch to another system. This is not acceptable.

Re: Nest Notifications Not Working Until Phone is Unlocked

ccfrogman — Thu, 22 Jun 2023 20:57:26 GMT

Hi Juni,

These are happening for me with just push notifications (I do not do email notifications). I only receive the notifications on my phone (Pixel 6). I have the same issue connected to multiple WiFi networks and home and away and also over cellular with no difference. The notifications are just not waking up my phone. The notifications seem to come through as soon as I pick up my phone and unlock it. As others on this thread, I've tried removing and reinstalling the app and changing multiple settings around battery management etc... with no change.

Thanks

Clint

Re: Nest Notifications Not Working Until Phone is Unlocked

Ilanzo82 — Thu, 22 Jun 2023 21:49:34 GMT

This is only on my pixel6 pro with push notifications. Wife's iPhone has no issues nor does her Apple watch.

Re: Nest Notifications Not Working Until Phone is Unlocked

ICULOOKN — Thu, 22 Jun 2023 22:19:58 GMT

Hi Juni,

Thanks for responding. This issue is happening for push notifications. My Samsung Galaxy S23 Ultra (AT&T) behaves the same when the phone is on a wifi network or just wireless. My push notifications will not alert until the phone is unlocked. I've messed with every power saving setting, cache, uninstalled/re-install the app, etc. but still no change.

Re: Nest Notifications Not Working Until Phone is Unlocked

Erin3 — Mon, 26 Jun 2023 03:56:42 GMT

Same issue with Pixel 5. Started roughly 4-6 weeks ago? Have tried multiple power and notification setting changes. Happens on home wifi, on cellular, while out and about and on other others' wifi.

Wake up in the morning, unlock phone and "bing! Bing! Bing! Bing! Bing!" The Nest notifications from overnight all suddenly come through.

Real pain when expecting a delivery, as no one rings doorbells anymore. When can we expect another response from support?

Re: Nest Notifications Not Working Until Phone is Unlocked

Erin3 — Mon, 26 Jun 2023 04:06:37 GMT

Just came across this recommendation on Reddit: press and hold on Nest app > Info > Battery Settings > Unrestricted

Will update tomorrow to say if works or not.

Re: Nest Notifications Not Working Until Phone is Unlocked

ccfrogman — Mon, 26 Jun 2023 04:20:34 GMT

Tried this a couple of weeks ago with no good results!

Re: Nest Notifications Not Working Until Phone is Unlocked

Weasel — Wed, 28 Jun 2023 20:12:16 GMT

Just wanted to add my name to the list. Notification will not come through until phone is unlocked. Worked fine for years.

Re: Nest Notifications Not Working Until Phone is Unlocked

Weasel — Fri, 30 Jun 2023 16:26:47 GMT

My Nest app is version 5.71.0.18 and was updated on 06/14/23.

Is there any way to rollback this update?

Also, is there a way to prevent the phone from locking in the first place?

With a handicapped family member, receiving real time notifications is a must.