topic Help with existing matter enabled Google products in Apps / Account

Help with existing matter enabled Google products

eagobert — Sat, 08 Jul 2023 18:00:02 GMT

I have multiple matter enabled products that are also thread border routers. I'm not sure how they work. I'm also trying to use the devices in a smart things app where I have a matter enabled thread border router. Should I be able to generate a matter qr code? The only directions I find are to scan the qr code or input a code found on the packaging. Well what about existing products that have been matter-enabled? As a customer, the guidance on this has been woefully inadequate. Can someone please provide some guidance?

Re: Help with existing matter enabled Google products

Alex_S — Thu, 13 Jul 2023 16:33:44 GMT

Hi there,

Thanks for visiting the Google Nest Community. Kindly try the suggested steps on how to Manage Matter-enabled devices in the Google Home app.

Let us know how it goes.

Regards,
Alex

Re: Help with existing matter enabled Google products

LovelyM — Tue, 18 Jul 2023 00:23:07 GMT

Hello eagobert,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Appreciate your help here, Alex.

Best,
Lovely

Re: Help with existing matter enabled Google products

LovelyM — Wed, 19 Jul 2023 00:36:35 GMT

Hey eagobert,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Sincerely,
Lovely