topic Re: Triple payment on one account cancellation on the other in Apps / Account

Triple payment on one account cancellation on the other

RaymondRiver — Sun, 09 Jul 2023 23:27:58 GMT

Today I was notified one of my Nest subscriptions was canceled. Why? My account shows the correct credit card info.

Checking payment on my there account, I was charged for renewal three times on my renewal date.

How does one get ahold on Google Nest customer service?

Re: Triple payment on one account cancellation on the other

MplsCustomer — Sun, 09 Jul 2023 23:31:57 GMT

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Triple payment on one account cancellation on the other

Alex_S — Thu, 13 Jul 2023 18:36:17 GMT

Hi there,

Thanks for the help, @MplsCustomer!

@RaymondRiver, I'm jumping in to ensure everything is good here. Were you able to contact our Nest Aware support team?

Regards,
Alex

Re: Triple payment on one account cancellation on the other

Dan_A — Sun, 16 Jul 2023 19:13:36 GMT

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Sincerely,

Dan

Re: Triple payment on one account cancellation on the other

RaymondRiver — Mon, 17 Jul 2023 03:39:40 GMT

All is well, thank you.

Re: Triple payment on one account cancellation on the other

Markjosephp — Tue, 18 Jul 2023 03:57:30 GMT

Hello RaymondRiver,

Awesome! We're glad to hear it was sorted out. It looks like we can consider this one complete, so I will lock the thread within 24 hours unless we can help out with anything else.

Regards,

mark