topic Re: Audiobook commands not working in Apps / Account

Audiobook commands not working

Runda007 — Mon, 22 May 2023 16:23:20 GMT

My mother listens to audiobooks through Google play on the Google nest and commands such as stop, skip, and go back the device are no longer recognized. She has to unplug the device just to get it to stop now. Anyone else having issues? She's visually impaired and can't use the screen.

Re: Audiobook commands not working

Muddi — Tue, 20 Jun 2023 18:37:26 GMT

Hello Runda007,

Thanks for visiting the Community!

My apologies for the late response. I can imagine how hard it is when you hear that your mother is having issues with her Google Home or Nest device. A few questions: when did the issue start? What specific Google Home or Nest device does your mother have? How far is the speaker from the router? Is she having issues with the same commands when playing music?

Let's try these steps below:

Move your Google Home/Nest device within 15-20 ft. away from the router to get enough signal from your network.
Reboot your speaker/display and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.

Cheers,

Muddi

Re: Audiobook commands not working

Juni — Fri, 23 Jun 2023 19:00:00 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Audiobook commands not working

Juni — Tue, 27 Jun 2023 21:00:04 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

Re: Audiobook commands not working

Runda007 — Tue, 27 Jun 2023 22:05:46 GMT

Hi! The router is in a different room and the plugging it doesn’t work. Already tried that before coming onto this forum. Thanks

Re: Audiobook commands not working

LovelyM — Fri, 07 Jul 2023 22:18:12 GMT

Hi Runda007,

If you haven't already, please factory reset your mother's Google Nest Hub and set it up as a new device. Afterwards, check if that resolves the issue with controlling the Audiobooks using voice commands on the display. Check out how to factory reset your device here.

Keep us posted.

Cheers,
Lovely

Re: Audiobook commands not working

LovelyM — Mon, 10 Jul 2023 22:48:33 GMT

Hello Runda007,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Regards,
Lovely

Re: Audiobook commands not working

LovelyM — Tue, 11 Jul 2023 22:53:07 GMT

Hey there,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks,
Lovely