topic Re: Unable to migrate learning thermostat to Google Nest in Apps / Account

Unable to migrate learning thermostat to Google Nest

jlmrod — Sat, 08 Jul 2023 12:46:46 GMT

The Google instructions are misleading. When I try to migrate from my original Nest account to my gmail/Google account and going through the process to add the thermostat (as it is not immediately recognized!), the instructions ask for a code that I am unable to get because the thermostat is already assigned to my original Nest account. I thought this process was seamless.

Any thoughts/insights are welcome.

Re: Unable to migrate learning thermostat to Google Nest

MplsCustomer — Sat, 08 Jul 2023 14:04:33 GMT

@jlmrod

After your migration, your Nest Learning Thermostat should still have been visible in the Google Nest app, and it should have also AUTOMATICALLY have appeared in the Google Home app, provided you're logging into both apps with the same Google Account and are accessing the same Google Nest "home/structure".

However, in recent months, many customers in this forum have reported they are not seeing their Nest Learning Thermostat automatically in the Google Home app. Many of those have corrected the problem with this workaround:

In the Google Nest app, create a new, temporary Google Nest "home/structure". Then go to that new empty Google Nest "home/structure" in the Google Home app and delete it. This apparently forces the two apps to sync and the thermostat then appears in the Google Home app.

Re: Unable to migrate learning thermostat to Google Nest

Anonymous — Sun, 09 Jul 2023 03:29:05 GMT

Re: Unable to migrate learning thermostat to Google Nest

Alex_S — Wed, 12 Jul 2023 15:29:08 GMT

Hi everyone,

Thanks for the help, @MplsCustomer.

@jlmrod, I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Hello, @Anonymous. Let us know how we can help.

Kind regards,
Alex

Re: Unable to migrate learning thermostat to Google Nest

Alex_S — Sat, 15 Jul 2023 18:20:29 GMT

Hi there,

I'm jumping in to ensure everything is good here. Feel free to let us know if you have more questions about this.

Best,
Alex

Re: Unable to migrate learning thermostat to Google Nest

LovelyM — Tue, 18 Jul 2023 00:25:04 GMT

Hello folks,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Thanks,
Lovely