topic Delete all home devices in Apps / Account

Delete all home devices

botty-1963 — Tue, 18 Jul 2023 08:15:57 GMT

Hi all. Is there a way of deleting all off the devices on your account?

I have had some issues recently with a couple of speakers, I have tried taking them out of the home, deleting the home, uninstalling and reinstalling the Home app, but each time they are still sat there as local devices and if I set up a new home and add them back in, I am back with the same issues. So I can only think of deleting everything and then starting all as new.

Re: Delete all home devices

David_K — Tue, 18 Jul 2023 10:37:06 GMT

Devices show up as a "local" device if you're connected to the same Wi-Fi network as that device, but it was not set up using your account that you're logged into the app with, or you didn't assign it to a room during setup.

If they are your devices that you recognise (i.e. you're not using a shared Wi-Fi network), the easiest way to resolve this is to factory reset the devices, then set them up again making sure to assign them to a room during setup.

Re: Delete all home devices

botty-1963 — Tue, 18 Jul 2023 11:29:45 GMT

Ah, so a factory reset should resolve the issue, thanks.

Re: Delete all home devices

Alex_S — Fri, 21 Jul 2023 14:35:37 GMT

Hi there,

Thanks for the help, @David_K!

@botty-1963, It seems like your question was already addressed. I want to make sure that everything is covered on your end. Feel free to reply to this thread if you have additional questions or concerns.

Kind regards,
Alex

Re: Delete all home devices

Muddi — Mon, 24 Jul 2023 20:14:17 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Delete all home devices

Muddi — Tue, 25 Jul 2023 21:41:15 GMT

Hello everyone,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi