topic Re: Nest Aware Account in Apps / Account

Nest Aware Account

Dropzone_01 — Mon, 10 Jul 2023 19:32:07 GMT

Little frustrating -- Opened 3 different tickets trying to cancel my account (Pictures of Camera and Bank image) showing I'm paying for this and come to find out it is tied to a different email address which I do not use nor have an idea of what it is.. All of this to try and use my cameras that I have had over 4 years installed, but sometime between Nest and Google Migrations the account is tied to another email address. SUPER rude customer service and non-supportive.. Not sure how I can get this resolved or I'm just out of pocket and need to move on to another system..

Re: Nest Aware Account

Lance_L — Thu, 13 Jul 2023 02:23:37 GMT

Hi Dropzone_01,

I apologize for the inconvenience. That is not the experience we want you to have. Could you please provide us with the case ID from your interaction with our support team so that I can take a closer look?

Best,

Lance

Re: Nest Aware Account

Alex_S — Tue, 18 Jul 2023 13:17:49 GMT

Hi there,

I wanted to follow up and see if you are still in need of any help. Kindly provide the case ID you had so we can further look into it.

Warmly,
Alex

Re: Nest Aware Account

Alex_S — Wed, 19 Jul 2023 13:22:02 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,
Alex