topic Re: Could not login in Apps / Account

Could not login

Leo859 — Wed, 05 Jul 2023 02:31:02 GMT

Trying to migrate to gmail account, but replaced phone month ago. Previous account login does not work as I suspect it using previous device data.

trying to reset password and not getting any emails.

What to do?

Re: Could not login

Alex_S — Tue, 11 Jul 2023 11:35:34 GMT

Hi Leo859,

I’m sorry to hear about your account. I just wanted to confirm, the password you are trying to reset is for the Gmail account itself, or the Nest login?

Regards,
Alex

Re: Could not login

Leo859 — Thu, 13 Jul 2023 01:49:05 GMT

the nest login

Re: Could not login

Juni — Thu, 13 Jul 2023 16:20:33 GMT

Hi there,

Got it. Have you tried signing in on a web browser? To reset your Nest account, give these steps a try:

Open a Chrome browser.
Go to https://goo.gle/2qjvVSU > select Sign in with Nest > click Forgot password.
The reset email link will be sent to your email address. Then, follow the instructions to reset your password.

Let me know how it goes.

Regards,

Juni

Re: Could not login

Leo859 — Sat, 15 Jul 2023 21:39:55 GMT

No email comes to reset password, that's the problem.

Re: Could not login

Juni — Tue, 18 Jul 2023 21:12:56 GMT

Hi Leo859,

Got it. See the steps below and let me know how it goes.

Please check the following.
- Spam folder
- Promotions folder
- Junk or Trash if their email filters junk mail directly to the trash
Did you recently delete your Nest account or have received an email from Nest that asks to confirm their account's deletion?
Try the following steps.
- If your mail service uses one, add @Nest.com to their allowlist. The steps on how to do this step vary based on your Internet Service Provider (ISP). If you can't find the steps on how to do this with a simple Google search, then contact your ISP for help with the process.
  1. Some email domains may have an anti-spam feature that could block legitimate emails from Nest inadvertently. If you added account@nest.com to your allowlist, you should receive the verification email.
  2. Known domains which block Nest emails at the server level: @btinternet.com and @comcast.com.
- If you still can't receive emails after you added account@nest.com to your allowlist, contact your ISP or email provider.

Regards,

Juni

Re: Could not login

Leo859 — Wed, 19 Jul 2023 10:39:49 GMT

Got it to work, changing google account password and changing back. Not sure why it worked ...

RESOLVED, thanks!

Re: Could not login

Alex_S — Wed, 19 Jul 2023 13:32:14 GMT

Hi there,

We’re glad to hear that this has been sorted out. I'm going to mark this thread as resolved. I'll be locking this thread soon. Feel free to create a new thread if you have more questions or other concerns. We’ll be more than happy to assist you.

Cheers,
Alex