topic Re: Can't link Bose account in Google Home app in Apps / Account

Can't link Bose account in Google Home app

Aziiee — Sun, 16 Jul 2023 10:57:21 GMT

I want to add my Bose Soundbar 700 to Google Home app. I have moved the device to a new home but it's still the same account. Now I'm trying to reconnect my Bose account but everytime it says 'Could not reach Bose Music. Please try again.'

Any ideas?

Re: Can't link Bose account in Google Home app

David_K — Sun, 16 Jul 2023 13:17:33 GMT

Is the soundbar already setup in the Bose Music app?

Is this what happens when you go to link Bose in the Google Home app?

Devices tab > + Add > Works with Google > Bose Music

Re: Can't link Bose account in Google Home app

Alex_S — Tue, 18 Jul 2023 13:08:17 GMT

Hi there,

Thanks for the help, David_K.

@Aziiee, I'm jumping in to ensure everything is good here. Have you seen David_K’s response? Let us know of the answers so we could take a closer look at them.

Warmly,

Alex

Re: Can't link Bose account in Google Home app

Aziiee — Wed, 19 Jul 2023 07:32:19 GMT

Yes it's already set up in the Bose Music app.

Exactly, that's what happens everytime.

Re: Can't link Bose account in Google Home app

Alex_S — Wed, 19 Jul 2023 15:20:39 GMT

Hi Aziiee,

Are you using Chrome as your phone’s default browser? Let’s use that if not. Then, try these troubleshooting steps:

Uninstall and reinstall the Google Home app.
Go to Third-party apps & services > Remove Bose Music app.
Open the Google Home app > Try to link Bose Music again.
If the issue persists, open a browser and login to this link.

Let me know how it goes.

Regards,
Alex

Re: Can't link Bose account in Google Home app

Aziiee — Wed, 19 Jul 2023 15:35:13 GMT

Thank you for your reply, Alex.

Yes I use Chrome as my phone's default browser. I just did the all the steps and tried to link Bose Music again. Same error again: 'Could not reach Bose Music. Please try again.'

So I logged in to the link you provided. It seems to work but it redirects me to a page saying 'Proxy Error Page. 400 : Bad Request.' The console in dev tools logs 'Invalid API key'.

Regards,
Akanksh

Re: Can't link Bose account in Google Home app

Alex_S — Thu, 20 Jul 2023 13:01:11 GMT

Hello Akanksh,

Do you have a spare phone or tablet? Check if using a different setup device will work. If not, please note that we have very limited support for third-party Google Assistant speakers. It is best to contact Bose support as the error appears once logged in to the Bose Music app’s portal (Google Home app’s Works with Google, and their API link).

Let me know if there’s anything else I can help you with Google Home, otherwise; this thread will be locked after 24 hours.

Kind regards,
Alex