topic Re: Nest Camera in Apps / Account

Nest Camera

gtlasvegas54 — Thu, 20 Jul 2023 23:28:26 GMT

please ,trying to reconnect my Nest cam 2nd generation to my new phone it want let me get pass Putting in the serial numbers the page just stays blank .

Re: Nest Camera

gtlasvegas54 — Thu, 20 Jul 2023 23:30:04 GMT

Some one there

Re: Nest Camera

MplsCustomer — Fri, 21 Jul 2023 00:05:33 GMT

@gtlasvegas54

You have the "Nest App" indicated in your post, but the new 2nd gen Google Nest cameras and doorbells released starting in Sept. 2021 only get installed in the Google Home app. If you are trying to install using the Google Nest app, that could explain what's happening.

By the way, this is a community forum, where most responses are from other Google Nest customers (like myself).

P.S. If you are simply trying to access an already-installed camera from a new phone, you should not have to do anything more than to log onto the Google Home app with the same Google Account you used to set up the account.

Re: Nest Camera

EdmondB — Tue, 25 Jul 2023 00:44:17 GMT

Hello gtlasvegas54,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond

Re: Nest Camera

EdmondB — Fri, 28 Jul 2023 00:45:26 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

Re: Nest Camera

Alex_S — Sat, 29 Jul 2023 11:17:06 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,
Alex