topic Re: Cannot unlink devices from my Google home App/Account in Apps / Account

Cannot unlink devices from my Google home App/Account

adibakale — Sat, 24 Jun 2023 18:59:28 GMT

I can't unlink 2 devices from my Google home Account. I no longer have access to these devices and it will not let me remove then. Google Nest often confuses my voice commands with trying to play music/videos on these devices which I do not have anymore.

When I try to "Remove" device from settings, I get an error message saying:

Unlinking account from device failed

Unlinking account from (null) was unsuccessful. Please try again later.

How do I get these 2 devices removed from my account??

Re: Cannot unlink devices from my Google home App/Account

MplsCustomer — Sat, 24 Jun 2023 20:18:28 GMT

@adibakale

You could try the steps suggested on this thread:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Cannot-Remove-Device-from-Google-Home-list/m-p/239035

Re: Cannot unlink devices from my Google home App/Account

adibakale — Sat, 24 Jun 2023 21:34:30 GMT

I’ve tried those steps several times. Not working.

Re: Cannot unlink devices from my Google home App/Account

Alex_S — Mon, 26 Jun 2023 01:15:41 GMT

Hi everyone,

We appreciate the assistance here, @MplsCustomer.

@adibakale, I’m sorry to know about what’s happening, let’s get this sorted out. A few questions: do you have a home member in the Google Home app? If yes, can they see these 2 devices and remove them? What’s the version of the Google Home app on your phone? Make sure it is up to date.

I’ll look forward to your response.

Warmly,
Alex

Re: Cannot unlink devices from my Google home App/Account

adibakale — Mon, 26 Jun 2023 02:09:50 GMT

Hi Alex

I don’t have any other member in my google home app. I have version 3.2.104z

Re: Cannot unlink devices from my Google home App/Account

Alex_S — Mon, 26 Jun 2023 20:03:51 GMT

Hi there,

Got it. Let’s try these troubleshooting steps:

Go to Your devices > Check if the devices are showing on the list > Sign out
Uninstall and reinstall the Google Home app
Check if the devices are still showing. If yes;
Create a new Home > Check again if the devices are showing. If not;
Move all working devices to the new Home.
- For reference on how to move devices: Share a home and devices in the Google Home app
Delete the old Home

Let me know how it goes.

Kind regards,
Alex

Re: Cannot unlink devices from my Google home App/Account

adibakale — Mon, 26 Jun 2023 20:34:38 GMT

Hi, I’ve tried all of the above several times before reaching out to support.

The devices are signed out.
I’ve uninstalled and deleted the app multiple times.
I’ve deleted and recreated the Home.
I’ve created a new home - I can’t move these 2 devices into the new home.
In fact, I cannot do anything with these devices because they are not connected to my Wi-Fi and they do not seem to be assigned to me, especially since I get this “null” error message when trying to remove them from linked devices in the google home app:

Unlinking account from device failed

Unlinking account from (null) was unsuccessful. Please try again later.

These seem to be phantom/zombie devices that my google home account thinks are linked, but they are not. I’ve tried everything you listed and everything i can think of/find on the internet and cannot get them removed.

Re: Cannot unlink devices from my Google home App/Account

Smashcutt — Tue, 27 Jun 2023 03:06:28 GMT

I am having the same issue removing two devices that are linked to me but disconnected and not in a home. Both are Sony TVs. I’ve signed out of both devices on the “Your devices” page. When I try to unlink the devices in the Home app, I get the same error as the OP — “Unlinking account from (null) was unsuccessful.”

I don’t understand why Google has created a system that is set up to override the wishes of the user this way. It is incredibly frustrating.

Re: Cannot unlink devices from my Google home App/Account

hmstanley — Tue, 27 Jun 2023 18:30:23 GMT

You can't...

Google has no way to delete these ghost devices and they will provide you NO help or method to have them remove the device. I noticed an "unlink" function added recently and I thought "wow, they have given us this ability" nope, it doesn't work and it's borked, as is the entire Google home software stack.

Its there and will be there FOREVER.

Here is my post > https://www.googlenestcommunity.com/t5/Nest-Wifi/Can-t-remove-Wireless-AP-Point-that-wasn-t-reset-properly/m-p/430396#M44459

Re: Cannot unlink devices from my Google home App/Account

hmstanley — Tue, 27 Jun 2023 18:36:02 GMT

This suggestion, moving devices to a new home BREAKS a ton of things. Why is Google suggesting this step when they know full well it will literally NUKE from orbit your original home setup. moving devices back and forth to new and old homes is the quickest way to kill your Google home.

Also, removing the app and reinstalling never works.

Google needs a way to remove ghost devices from existing homes. Period.

Just give us a method or way to remove devices -- in my case, I reset it first before removing from my home that are no longer in my possession and is impossible to put back online to reset properly, since I don't have it anymore.

Give us better tools.

Re: Cannot unlink devices from my Google home App/Account

adibakale — Tue, 27 Jun 2023 19:35:38 GMT

@Alex_S

@hmstanley

This is incredibly frustrating. Every time I want to control something, google nest asks me if I want to cast, or change the volume, or turn on/off “David’s chromecast” which is a ghost device. I don’t know who David is or why his chromecast is linked to my account!!!

I’m getting to the point where I am going to switch to Apple me HomePods or something which is almost equally as terrifying as this issue.

Re: Cannot unlink devices from my Google home App/Account

Smashcutt — Sat, 01 Jul 2023 18:20:51 GMT

As soon as Apple releases a smart display, I think I’m switching to HomeKit. With Matter being the new standard, there will be a bunch of new devices that are HomeKit compatible. Sorry Google, I used to tell everyone that your assistant is superior and smart home automation features are the best. But the assistant has only gotten worse and worse and when you can’t fix something so simple and basic as ghost devices littering people’s setups, who cares? It’s ridiculous.

Re: Cannot unlink devices from my Google home App/Account

JB55 — Tue, 04 Jul 2023 02:37:19 GMT

I have a current support case open with the same issue. Mine was I changed the email address on my google account. One chrome cast worked fine, just entered new password on new account. The other chrome cast has been a nightmare and is escalated to engineering so hoping for a fix. I manually setup the device but it won’t work from home app, and the same device under the last two names I gave it when doing factory resets give me the same null error when trying to remove them and get a clean setup. Really hoping this gets some attention!

Re: Cannot unlink devices from my Google home App/Account

Southender — Wed, 12 Jul 2023 01:23:11 GMT

I have the EXACT same issue. Three old devices that I can't delete.

Re: Cannot unlink devices from my Google home App/Account

Sypher50 — Sun, 16 Jul 2023 01:27:38 GMT

Can google please give us an answer? Why did they stop answering this thread?!? I have a device I can’t delete and soon just going to switch to echo and turn all my google products back in under fraud through my credit card since the products are faulty and google isn’t fixing it under their warranty. Better Business Bureau will be notified too

Re: Cannot unlink devices from my Google home App/Account

adibakale — Sun, 16 Jul 2023 02:25:33 GMT

I think this is a bug they don’t have a solution for. @Alex_S can you help?

Re: Cannot unlink devices from my Google home App/Account

Juni — Thu, 20 Jul 2023 14:48:38 GMT

Hi folks,

Thanks for the responses, and sorry for the delay. Check out this link and see if your unwanted apps and devices are still linked. If so, you can remove it from there.

Hope this helps.

Regards,

Juni

Re: Cannot unlink devices from my Google home App/Account

Southender — Thu, 20 Jul 2023 14:50:56 GMT

This does not help.

These are not third-party apps or services. They are Google TV devices.

Re: Cannot unlink devices from my Google home App/Account

hmstanley — Thu, 20 Jul 2023 14:51:29 GMT

Hi Juni,

We went through this yesterday.. this was helpful in that it is a list of apps and you can get to devices that are logged in, but even signing out of devices that appeared to be "old" did not result in device panes in my Google Home from being removed.

Re: Cannot unlink devices from my Google home App/Account

adibakale — Thu, 20 Jul 2023 16:22:23 GMT

This doesn’t help. This isn’t relevant to the issue we are all having. Can this be escalated somehow?

I’ve been sent a lot of links, which I’ve already tried, none of which are working.